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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Chile
14,689
Argentinien
1,021
Argentina
906
Brasilien
897
Mexiko
897
Mexico
881
Relationship marketing
858
Lateinamerika
841
Beziehungsmarketing
840
Loyalty
835
Brazil
830
Consumer behaviour
803
Latin America
773
Konsumentenverhalten
770
Experience
665
Customer satisfaction
618
loyalty
600
Kundenzufriedenheit
582
Wirtschaftspolitik
559
Kolumbien
544
Wirtschaftswachstum
537
Colombia
516
experience
509
Peru
496
Economic growth
486
Theorie
480
Theory
473
Geldpolitik
414
Service quality
392
Economic policy
380
Monetary policy
377
Wirkungsanalyse
369
Impact assessment
362
USA
326
Einkommensverteilung
325
Entwicklung
310
Schätzung
298
United States
298
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290
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Muñoz, Juan Carlos
5
Assaker, Guy
4
Johnson, Ryan M.
4
Marimon, Frederic
4
Mizala, Alejandra
4
Ahrholdt, Dennis C.
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Bolton, Ruth N.
3
Cheah, Jun-Hwa
3
Cho, Yoon C.
3
Gustafsson, Anders
3
Han, Heesup
3
Levy, Shalom
3
Makanyeza, Charles
3
Reiley, David H.
3
Ringle, Christian M.
3
Roberts-Lombard, Mornay
3
Romaguera, Pilar
3
Suhartanto, Dwi
3
Urquiola Soux, Miguel
3
Wong, IpKin Anthony
3
Abou-Shouk, Mohamed A.
2
Ahmed, Waqar
2
Arsalan Najmi
2
Arteaga-Moreno, Francisco
2
Azmin Azliza Aziz
2
Bernal-García, Ainara
2
Bernardo, Merce
2
Cervera-Taulet, Amparo
2
Chahal, Hardeep
2
Del Chiappa, Giacomo
2
Dutta, Kamani
2
Díaz, Juan
2
El Haddad, Rania
2
El-Geneidy, Ahmed
2
Elacqua, Gregory
2
Fernandes, Teresa
2
Gallarza, Martina G.
2
García-Fernández, Jerónimo
2
Ghosh, Tathagata
2
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ITF Round Table on Income Inequality, Social Inclusion and Mobility <2016, Paris>
1
National Bureau of Economic Research
1
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International journal of hospitality management
15
Journal of retailing and consumer services
14
Journal of travel and tourism marketing
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Services marketing quarterly
8
Journal of business research : JBR
7
The service industries journal
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The international journal of bank marketing : IJBM
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business excellence
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of marketing for higher education
4
Sport management review
4
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal for global business advancement : JGBA
3
Journal of service management
3
Journal of strategic marketing
3
Service business
3
The journal of consumer marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Tourism management : research, policies, practice
3
Corporate reputation review
2
Enlightening tourism : ET ; a pathmaking journal
2
Estudios de economía
2
Eurasian business review
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
Expert journal of marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of bank marketing
2
International journal of business and globalisation : IJBG
2
International journal of business excellence : IJBEX
2
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ECONIS (ZBW)
372
EconStor
1
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1
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
2
Effective customer
experience
management in health-care sector of Nigeria : a conceptual model
Worlu, Rowland
;
Kehinde, Oladele Joseph
;
Borishade, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10011643535
Saved in:
3
Service quality
experience
and customers' behavioural intentions in active sport tourism
Romiti, Anna
;
Sarti, Daria
- In:
Modern economy
7
(
2016
)
12
,
pp. 1361-1384
Persistent link: https://www.econbiz.de/10011647022
Saved in:
4
Enhancing service
loyalty
: the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.
;
Gudergan, Siegfried P.
;
Ringle, …
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
Saved in:
5
Effect of innovation practices of banks on customer
loyalty
: an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
6
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
7
An empirical investigation of the impact of service
experience
on emotions, satisfaction and
loyalty
for theme park visitors
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
Saved in:
8
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
9
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
10
University choice : which attributes matter when you are paying the full price?
Walsh, Caroline
;
Moorhouse, Jan
;
Dunnett, Andrew
; …
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 670-681
Persistent link: https://www.econbiz.de/10011418956
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