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Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute; Edvardsson, Bo; Öström, Åsa - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
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Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg; Echeverri, Per; Edvardsson, Bo - In: Journal of service management 23 (2012) 5, pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
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Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof - In: International journal of retail & distribution management 44 (2016) 4, pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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Challenges in serving the mass affluent segment : bank customer perceptions of service quality
Strandberg, Christer; Wahlberg, Olof; Öhman, Peter - In: Managing service quality : MSQ ; an international journal 22 (2012) 4, pp. 359-385
Persistent link: https://www.econbiz.de/10009581791
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Customer-perceived service quality and technology-based self-service
Anselmsson, Johan - 2001
Persistent link: https://www.econbiz.de/10001630599
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...
Persistent link: https://www.econbiz.de/10010209350
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Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y. - In: The journal of services marketing 30 (2016) 7, pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613