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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Bibliometrics
20,483
Bibliometrie
20,365
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10,347
Theory
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5,631
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5,378
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5,142
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4,900
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4,739
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4,728
Service quality
4,664
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4,542
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4,393
Markenartikel
4,380
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4,263
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Sharma, Piyush
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Kim, Woo Gon
8
Lu, Lu
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Torres, Edwin N.
8
Wirtz, Jochen
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Wu, Luorong
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Beck, Adrian
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Bujisic, Milos
7
Carlson, Jamie
7
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
235
International journal of hospitality management
218
Journal of business research : JBR
120
The journal of services marketing
110
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
81
Services marketing quarterly
70
Journal of travel and tourism marketing
67
The service industries journal
65
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
37
Journal of service management
35
International journal of quality and service sciences
34
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
31
The TQM journal : the international review of organizational improvement
30
International journal of services and operations management
29
Journal of service research
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Total quality management & business excellence
28
International journal of services, economics and management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
24
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of service theory and practice
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,605
EconStor
4
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1
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
2
The perceived quality of wooden building materials : a systematic literature review and future research agenda
Harju, Charlotta
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10012807976
Saved in:
3
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
4
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
5
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
6
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
7
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
8
A study on customers
perception
towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
9
Matching audio/video app features with young user preferences : an integrated approach
Lin, Chin-Feng
;
Fu, Chen-Su
;
Wu, Chi-Yun
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1810-1823
Persistent link: https://www.econbiz.de/10014335641
Saved in:
10
Quality perceptions and asymmetric switching between brands
Allenby, Greg M.
;
Rossi, Peter E.
-
1990
Persistent link: https://www.econbiz.de/10000811127
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