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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,018
Konsumentenverhalten
80,538
Relationship marketing
26,222
Beziehungsmarketing
25,548
Internet
21,821
Social Web
20,610
Social web
20,579
Theorie
13,104
Theory
12,887
Electronic Commerce
9,889
E-commerce
9,242
Online-Marketing
9,040
Internet marketing
8,970
Brand management
8,841
Markenführung
8,794
Deutschland
8,760
Customer satisfaction
8,739
Kundenzufriedenheit
8,463
Germany
8,192
USA
7,307
Brand image
7,280
Markenimage
7,240
Online-Handel
7,155
Online retailing
7,136
Service quality
7,061
United States
6,946
Einzelhandel
4,813
Retail trade
4,766
Brand
4,594
Markenartikel
4,582
Marketingmanagement
4,557
Marketing management
4,520
Electronic Banking
4,255
Electronic banking
4,113
Werbewirkung
4,021
Advertising effects
3,978
Viral marketing
3,947
Virales Marketing
3,944
Experiment
3,828
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Undetermined
3,258
Free
1,145
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Article
5,906
Book / Working Paper
1,053
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5,593
Aufsatz in Zeitschrift
5,593
Aufsatz im Buch
302
Book section
302
Graue Literatur
167
Non-commercial literature
167
Hochschulschrift
157
Working Paper
134
Thesis
127
Arbeitspapier
122
Collection of articles of several authors
43
Sammelwerk
43
Conference paper
40
Konferenzbeitrag
40
Case study
35
Fallstudie
35
Bibliografie enthalten
28
Bibliography included
28
Aufsatzsammlung
22
Konferenzschrift
12
Collection of articles written by one author
7
Guidebook
7
Lehrbuch
7
Ratgeber
7
Reprint
7
Sammlung
7
Textbook
7
Conference proceedings
5
Research Report
3
Amtsdruckschrift
2
Bibliografie
2
Fallstudiensammlung
2
Forschungsbericht
2
Government document
2
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2
Handbuch
2
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2
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1
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Article
1
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English
6,575
German
382
French
3
Swedish
2
Finnish
1
Italian
1
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Han, Heesup
37
Mattila, Anna S.
32
Prentice, Catherine
26
McColl-Kennedy, Janet R.
23
Bruhn, Manfred
21
Usman, Osly
21
Prybutok, Victor R.
17
Balaji, M. S.
15
Gong, Taeshik
15
Jang, Soocheong
15
Klaus, Philipp
15
Sharma, Piyush
15
Edvardsson, Bo
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Gil Saura, Irene
12
Hanks, Lydia
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Bauer, Hans H.
11
Bilgihan, Anil
11
Falk, Tomas
11
Gursoy, Dogan
11
Hammerschmidt, Maik
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Sparks, Beverley
11
Stauss, Bernd
11
Söderlund, Magnus
11
Voorhees, Clay M.
11
Wirtz, Jochen
11
Wong, IpKin Anthony
11
Grégoire, Yany
10
Kim, Woo Gon
10
Knieps, Günter
10
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National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Harvard Institute for International Development
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien München GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
283
International journal of hospitality management
274
Journal of business research : JBR
170
The journal of services marketing
164
The service industries journal
122
International journal of contemporary hospitality management
102
Journal of hospitality marketing & management
99
Services marketing quarterly
86
Journal of travel and tourism marketing
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Journal of service research : JSR
76
Service business
66
Journal of service management
62
Cogent business & management
57
Tourism management : research, policies, practice
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services and operations management
46
Journal of air transport management
46
The TQM journal : the international review of organizational improvement
45
Asia Pacific journal of marketing and logistics
43
Journal of service research
43
The international journal of bank marketing : IJBM
42
International journal of quality and service sciences
40
International journal of services, economics and management
40
Managing service quality : MSQ ; an international journal
39
Journal of strategic marketing
36
International journal of quality & reliability management
34
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
33
Industrial marketing management : the international journal for industrial and high-tech firms
31
Marketing intelligence & planning
30
European journal of marketing : EJM
29
International journal of electronic marketing and retailing : IJEMR
29
Journal of Asian finance, economics and business : JAFEB
29
Journal of retailing
29
Journal of service theory and practice
29
International journal of business information systems : IJBIS
27
International journal of electronic customer relationship management : IJECRM
26
International journal of services and operations management : IJSOM
26
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Source
All
ECONIS (ZBW)
6,936
EconStor
18
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
Showing
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1
Role of trust and customer loyalty in reducing perceived security risk in
internet
banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
4
Internet
banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
5
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
6
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
7
Service quality of
internet
banking from an Indonesian perspective
Asni, Kurnia
;
Nasir
;
Yunus, Mukhlis
;
Nurdasila
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 45-51
Persistent link: https://www.econbiz.de/10012217269
Saved in:
8
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani
;
Teland, Achyut
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
Saved in:
9
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
10
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
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