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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Osteuropa
28,042
Eastern Europe
24,560
Electronic Commerce
23,140
Internet
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6,286
Kroatien
6,263
Customer satisfaction
6,049
Kundenzufriedenheit
5,863
Croatia
5,611
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5,090
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Service quality
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14
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13
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13
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13
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12
Klaus, Philipp
12
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11
Gustafsson, Anders
11
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11
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11
Sreejesh, S.
11
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10
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10
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10
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10
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10
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10
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10
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9
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9
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9
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8
Amin, Muslim
8
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Journal of retailing and consumer services
241
International journal of hospitality management
200
Journal of business research : JBR
126
The journal of services marketing
111
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
76
Journal of travel and tourism marketing
71
Services marketing quarterly
64
Journal of service research : JSR
52
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
40
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
International journal of quality and service sciences
32
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
28
International journal of electronic marketing and retailing : IJEMR
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of retailing
26
Managing service quality : MSQ ; an international journal
26
International journal of services, economics and management
25
Journal of internet commerce
25
Journal of service research
25
Journal of strategic marketing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of the Academy of Marketing Science
23
International journal of quality & reliability management
22
International journal of business information systems : IJBIS
21
International journal of electronic customer relationship management : IJECRM
20
International journal of retail & distribution management
20
International journal of retail and distribution management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
4,850
EconStor
13
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1
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
2
Factors influencing web customers' willingnes to engage in online shopping with an
internet
retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
3
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
4
Assessing markups, service quality, and product attributes in music CDs'
Internet
retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
5
Does
Internet
information influence fund investors' purchase intention?
Wang, Ya-hui
- In:
Review of business & finance studies : RBFS
6
(
2015
)
2
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010519882
Saved in:
6
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
8
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
9
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
10
Clarifying the impact of social escapism in users' acceptance for online entertaining services : an extension of the technology acceptance model based on online karaoke television...
Chen, Hsiu-Ju
;
Lu, Jhih-Ting
;
Phillips, Brandis
- In:
Information systems management
33
(
2016
)
2
,
pp. 141-153
Persistent link: https://www.econbiz.de/10011529796
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