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Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Juntunen, Mari - In: International journal of shipping and transport … 4 (2012) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10009487436
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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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Investigating brand equity of third-party service providers
Grant, David B.; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: The journal of services marketing 28 (2014) 3, pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
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Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity
Juntunen, Jouni; Grant, David B.; Juga, Jari - In: Strategic outsourcing : an International journal 3 (2010) 3, pp. 211-225
Persistent link: https://www.econbiz.de/10008810152