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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
21,749
Gesundheitswesen
21,340
Privater Haushalt
19,889
Household
19,750
Health care system
18,761
Health care
16,424
Gesundheitsversorgung
15,717
Dienstleistungssektor
12,455
Service industry
11,449
Deutschland
7,956
Dienstleistung
7,093
USA
7,050
Consumer behaviour
6,809
Germany
6,787
Konsumentenverhalten
6,780
Customer satisfaction
6,711
United States
6,576
Kundenzufriedenheit
6,508
Theorie
6,205
Theory
6,084
Gesundheitspolitik
5,239
Health policy
4,814
Krankenhaus
4,811
Hospital
4,643
Services
4,637
Relationship marketing
4,627
Gesundheitsvorsorge
4,622
Beziehungsmarketing
4,610
Preventive care
4,345
Gesundheit
3,601
Health
3,593
Qualitätsmanagement
3,285
Gesundheitskosten
3,212
Health care costs
3,152
Quality management
3,143
India
2,949
Schätzung
2,902
Großbritannien
2,880
Indien
2,866
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Undetermined
7,537
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4,947
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Article
15,171
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5,809
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18
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Aufsatz im Buch
1,069
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1,069
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517
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Sammelwerk
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Conference paper
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Case study
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Fallstudie
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Aufsatzsammlung
101
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91
Conference proceedings
60
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57
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56
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56
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53
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53
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18
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17
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15
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19,545
German
1,392
French
33
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10
Russian
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6
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4
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4
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3
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3
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2
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1
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1
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1
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Siciliani, Luigi
76
Propper, Carol
54
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
435
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality and service sciences
118
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
International journal of services and operations management
102
Journal of service research : JSR
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
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Source
All
ECONIS (ZBW)
20,822
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Variability in health care
services
: the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
2
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
5
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
6
Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic
services
Sun, Mingyao
;
Chai, Qiangfei
;
Ng, C. T.
- In:
Omega : the international journal of management science
120
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014445961
Saved in:
7
The Collaborative Service Design Playbook to plan, design, and implement sustainable health
services
for impact
Parkinson, Joy
;
Clark, Kristen
;
McIntosh, Tegan
- In:
Health marketing quarterly
41
(
2024
)
1
,
pp. 11-32
Persistent link: https://www.econbiz.de/10014575142
Saved in:
8
Moving from service to sustainable
services
: a healthcare case study
Williams, Sharon J.
;
Radnor, Zoe J.
- In:
The international journal of productivity and …
71
(
2022
)
4
,
pp. 1126-1148
Persistent link: https://www.econbiz.de/10013365789
Saved in:
9
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
10
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
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