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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Bank
65,131
Corporate social responsibility
35,657
Corporate Social Responsibility
34,623
Relationship marketing
26,201
Beziehungsmarketing
25,527
Theorie
18,555
Theory
18,268
Customer satisfaction
15,448
Deutschland
13,958
Kundenzufriedenheit
13,864
USA
12,511
United States
11,418
Germany
10,936
Service quality
9,180
Brand management
8,662
Markenführung
8,606
Welt
8,397
World
8,324
Brand image
7,358
Markenimage
7,307
Sustainable development
7,053
Nachhaltige Entwicklung
6,953
Indien
6,665
India
6,587
Social Web
6,306
Social web
6,302
Online-Handel
6,123
Online retailing
6,106
Unternehmensethik
6,027
Business ethics
5,997
Perception
5,867
Unternehmenserfolg
5,667
Firm performance
5,604
Kreditgeschäft
5,600
Corporate Governance
5,487
Corporate governance
5,484
Online-Marketing
5,433
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Han, Heesup
39
Mattila, Anna S.
34
Prentice, Catherine
27
Usman, Osly
27
McColl-Kennedy, Janet R.
25
Prybutok, Victor R.
25
Bruhn, Manfred
22
Sharma, Piyush
21
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Jang, Soocheong
16
Gustafsson, Anders
15
Klaus, Philipp
15
Patterson, Paul G.
15
Shahin, Arash
15
Gong, Taeshik
14
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Gil Saura, Irene
13
Marimon, Frederic
13
Park, Jungkun
13
Sreejesh, S.
13
Bilgihan, Anil
12
Grégoire, Yany
12
Hammerschmidt, Maik
12
Ladhari, Riadh
12
Van Vaerenbergh, Yves
12
Akroush, Mamoun N.
11
Ali, Faizan
11
Amin, Muslim
11
Bauer, Hans H.
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Hsu, Cathy H. C.
11
Propper, Carol
11
Qu, Hailin
11
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National Bureau of Economic Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Books on Demand GmbH <Norderstedt>
2
Centralʹnyj bank Rossijskoj Federacii
2
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
AĖTERNA
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Finansovyj Universitet
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
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International journal of hospitality management
311
Journal of retailing and consumer services
301
Journal of business research : JBR
203
The journal of services marketing
178
The service industries journal
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
152
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
119
Services marketing quarterly
110
Journal of travel and tourism marketing
108
Journal of service research : JSR
83
Service business
82
Journal of air transport management
78
Tourism management : research, policies, practice
77
The TQM journal : the international review of organizational improvement
72
International journal of services and operations management
71
Cogent business & management
69
International journal of quality and service sciences
69
International journal of quality & reliability management
62
Journal of service management
62
Total quality management & business excellence
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Managing service quality : MSQ ; an international journal
58
International journal of services, economics and management
56
Asia Pacific journal of marketing and logistics
55
International journal of productivity and quality management : IJPQM
55
The international journal of bank marketing : IJBM
53
International journal of services and operations management : IJSOM
46
Journal of the Academy of Marketing Science
45
Quality management journal : QMJ
44
Journal of Asian finance, economics and business : JAFEB
42
Journal of service research
42
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Marketing intelligence & planning
36
Psychology & marketing
36
International journal of business information systems : IJBIS
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of hospitality and tourism insights
33
Journal of retailing
32
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ECONIS (ZBW)
8,899
EconStor
15
OLC EcoSci
6
USB Cologne (EcoSocSci)
1
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date (oldest first)
1
Demographic differences in Jordanian
bank
service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
2
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
3
Customers
' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
4
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
5
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
6
Explaining why employee-customer orientation influences
customers
' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
7
Vulnerable
customers
'
perception
of corporate social responsibility in the banking sector in a post-crisis context
Monferrer Tirado, Diego
;
Vidal-Meliá, Lidia
;
Cardiff, John
- In:
International journal of bank marketing
42
(
2024
)
6
,
pp. 1148-1177
Persistent link: https://www.econbiz.de/10015057266
Saved in:
8
Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
Saved in:
9
Loyalty
, quality and satisfaction in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
Saved in:
10
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
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