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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,869
Konsumentenverhalten
81,420
Electronic Commerce
23,503
E-commerce
21,123
Theorie
12,833
Theory
12,637
Online-Handel
11,515
Online retailing
11,469
Relationship marketing
10,587
Beziehungsmarketing
10,558
Brand management
7,891
Markenführung
7,852
Deutschland
7,032
Brand image
6,846
Markenimage
6,807
USA
6,705
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6,495
Social Web
6,426
Social web
6,423
United States
6,382
Internet
6,265
Customer satisfaction
6,250
Online-Marketing
6,198
Internet marketing
6,127
Kundenzufriedenheit
6,094
Einzelhandel
5,963
Retail trade
5,843
Cluster analysis
5,071
Service quality
4,977
Vertriebsweg
4,961
Distribution channel
4,957
Clusteranalyse
4,622
Brand
4,507
Markenartikel
4,501
Werbewirkung
3,783
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3,772
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Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Bilgihan, Anil
12
Hanks, Lydia
12
Klaus, Philipp
12
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Carlson, Jamie
9
Falk, Tomas
9
Hammerschmidt, Maik
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Park, Jungkun
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Grewal, Dhruv
8
Harun, Ahasan
8
Law, Chun Hung Roberts
8
Lu, Lu
8
Marimon, Frederic
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
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Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
249
International journal of hospitality management
218
Journal of business research : JBR
126
The journal of services marketing
111
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
79
The service industries journal
78
Journal of travel and tourism marketing
70
Services marketing quarterly
65
Journal of service research : JSR
53
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
41
Journal of service management
37
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of retailing
27
Managing service quality : MSQ ; an international journal
27
Psychology & marketing
27
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of internet commerce
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
23
Journal of the Academy of Marketing Science
23
International journal of retail & distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of service theory and practice
21
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ECONIS (ZBW)
4,929
EconStor
5
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1
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
2
In-store logistics : an analysis of on-shelf availability and stockout responses for three product groups
McKinnon, Alan C.
;
Mendes, D.
;
Nababteh, M.
- In:
International journal of logistics : research and …
10
(
2007
)
3
,
pp. 251-268
Persistent link: https://www.econbiz.de/10003534442
Saved in:
3
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
4
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
5
The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
6
Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard
- In:
Studies and scientific researches / Faculty of Economic …
26
(
2017
),
pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
Saved in:
7
A measure of service quality in the grocery stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
8
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
9
Additive omnichannel atmospheric cues : the mediating effects of cognitive and affective responses on purchase intention
Lazaris, Chris
;
Vrechopoulos, Adam
;
Sarantopoulos, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209454
Saved in:
10
Revisiting the showrooming effect on online and offline retailers : the strategic role of in-store service
Wang, Junbin
;
Wang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209643
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