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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
29
Kundenzufriedenheit
27
Brand image
26
Spain
26
Einzelhandel
25
Retail trade
25
Brand management
24
Markenführung
24
Markenimage
23
Spanien
23
Service quality
19
Hotel industry
15
Hotellerie
15
Lieferantenmanagement
15
Supplier relationship management
15
Information technology
14
Informationstechnik
13
Innovation
12
Satisfaction
11
Betriebliche Wertschöpfung
10
Brand equity
10
Value creation
10
Croatia
9
Customer value
9
Kundenwert
9
Loyalty
9
Retailing
8
Viral marketing
7
Virales Marketing
7
Marketing management
6
Marketingmanagement
6
Nachhaltige Entwicklung
6
Relationship benefits
6
Sustainability
6
Sustainable development
6
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Undetermined
7
Free
1
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Article
18
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
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English
18
Author
All
Gil Saura, Irene
16
Berenguer Contrí, Gloria
5
Gallarza, Martina G.
3
Moliner-Velázquez, Beatriz
3
Ruiz-Molina, María-Eugenia
3
Fuentes-Blasco, Maria
2
Ruiz-Molina, Maria-Eugenia
2
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
González-Mansilla, Oscar Luis
1
González-Mansilla, Óscar
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Serra Cantallops, Antoni
1
Serra-Cantallops, Antoni
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
Šerić, Maja
1
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Journal of hospitality marketing & management
3
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Service business
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
18
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1
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
2
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
3
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
4
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
5
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
6
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
7
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
8
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
Saved in:
9
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
10
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
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