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Smart mirror fashion technology for the retail chain transformation
Ogunjimi, Ayotunde; Rahman, Mizan; Islam, Nazrul; … - In: Technological forecasting & social change : an … 173 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013202693
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Service quality analysis of two of the largest retail chains with minimart concept in Indonesia
Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185
Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...
Persistent link: https://www.econbiz.de/10012019175
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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
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Physical Distribution Service Quality in Internet Retailing : Service Pricing, Transaction Attributes, and Firm Attributes
Rabinovich, Elliot; Bailey, Joseph - 2006
This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by …
Persistent link: https://www.econbiz.de/10014026517
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Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
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The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu; Japee, Gurudutta Pradeep - In: Journal of relationship marketing : innovations and … 22 (2023) 2, pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis; Carlos Villamarín, Pablo de; … - In: Tourism management : research, policies, practice 91 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013271638