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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Südkorea
21,366
South Korea
21,196
Theorie
10,560
Theory
10,365
Relationship marketing
9,286
Beziehungsmarketing
9,253
Brand management
7,893
Markenführung
7,847
Brand image
7,224
Markenimage
7,175
USA
6,757
United States
6,437
Customer satisfaction
6,106
Kundenzufriedenheit
5,923
Perception
5,867
Online-Handel
5,636
Online retailing
5,625
Wahrnehmung
5,338
Deutschland
5,311
Social Web
4,963
Social web
4,960
Service quality
4,923
Germany
4,834
Online-Marketing
4,633
Internet marketing
4,622
Brand
4,418
Markenartikel
4,407
Einzelhandel
4,264
China
4,240
Retail trade
4,217
Werbewirkung
3,752
Electronic Commerce
3,746
Advertising effects
3,713
Experiment
3,651
E-commerce
3,638
Japan
3,589
Verbraucherverhalten
3,587
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Undetermined
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782
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4,284
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580
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117
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Graue Literatur
83
Non-commercial literature
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75
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64
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60
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55
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Konferenzbeitrag
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16
Sammelwerk
16
Bibliografie enthalten
10
Bibliography included
10
Aufsatzsammlung
8
Case study
7
Fallstudie
7
Konferenzschrift
7
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5
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5
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4,771
German
90
French
2
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1
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1
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Han, Heesup
34
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
16
Balaji, M. S.
14
Jang, Soocheong
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Sparks, Beverley
11
Wong, IpKin Anthony
11
Gursoy, Dogan
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Park, Jungkun
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Lynn, Michael
8
Torres, Edwin N.
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
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National Bureau of Economic Research
4
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Natal
1
Verlag Dr. Kovač
1
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Published in...
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International journal of hospitality management
260
Journal of retailing and consumer services
232
Journal of business research : JBR
127
International journal of contemporary hospitality management
107
The journal of services marketing
107
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
77
The service industries journal
75
Services marketing quarterly
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
48
Journal of service research : JSR
48
Tourism management : research, policies, practice
46
Service business
44
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of services and operations management
32
International journal of quality and service sciences
31
Journal of air transport management
30
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services, economics and management
28
Managing service quality : MSQ ; an international journal
28
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of service research
25
Journal of hospitality and tourism insights
24
Total quality management & business excellence
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Journal of Asian finance, economics and business : JAFEB
21
Quality management journal : QMJ
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,860
EconStor
4
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1
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date (oldest first)
1
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
2
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
3
How do economic, cultural, and global-connectedness distances moderate the effect of customers' experiences on their intention to revisit non-indigenous restaurants? : evidence fro...
Lee, Seung Yong
;
Lee, Jeoung Yul
;
Kim, Renee Boyoung
- In:
Asia Pacific business review
22
(
2016
)
2
,
pp. 262-288
Persistent link: https://www.econbiz.de/10011537708
Saved in:
4
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
5
A study upon effects of family restaurant consumption values upon satisfaction, reliability and behavioural intentions in
Korea
: focused on college students at metropolitan area
Sung, Ha-Ya
;
Kim, Jong-Jin
;
Youn, Myoung-Kil
- In:
Journal of Asian finance, economics and business : JAFEB
1
(
2014
)
4
,
pp. 29-37
Persistent link: https://www.econbiz.de/10011688140
Saved in:
6
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in
Korea
?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
7
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
8
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
9
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
10
I am loving it, really? : the effect of ethnocentrism, animosity, and service quality on consumer purchase intention in fast food restaurants in India
Saini, Aarti
;
Parayitam, Satyanarayana
- In:
International journal of markets and business systems
4
(
2020
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012515141
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