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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,077
Konsumentenverhalten
79,596
Emotion
10,571
Theorie
10,087
Theory
9,902
Brand management
9,688
Markenführung
9,632
Relationship marketing
9,328
Beziehungsmarketing
9,293
Markenartikel
9,156
Brand
8,116
Brand image
7,474
Markenimage
7,462
Customer satisfaction
5,922
Kundenzufriedenheit
5,763
USA
5,572
Online-Handel
5,467
Online retailing
5,457
United States
5,300
Deutschland
5,101
Social Web
5,038
Social web
5,036
Online-Marketing
4,653
Internet marketing
4,640
Service quality
4,592
Germany
4,573
Einzelhandel
4,267
Retail trade
4,214
Werbewirkung
4,020
Advertising effects
3,966
Experiment
3,878
Electronic Commerce
3,579
Verbraucherverhalten
3,579
E-commerce
3,469
Advertising
3,312
Werbung
3,294
Marketingmanagement
2,985
Marketing management
2,971
Pricing strategy
2,885
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751
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536
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3,899
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104
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Graue Literatur
71
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71
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71
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55
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52
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51
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33
Konferenzbeitrag
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Collection of articles of several authors
13
Sammelwerk
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Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
Reprint
2
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4,456
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84
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
238
International journal of hospitality management
215
Journal of business research : JBR
124
The journal of services marketing
109
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
78
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
40
Journal of service management
36
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Tourism management : research, policies, practice
31
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of strategic marketing
25
Total quality management & business excellence
25
Journal of the Academy of Marketing Science
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of retailing
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Technological forecasting & social change : an international journal
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
4,538
EconStor
4
Showing
1
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10
of
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date (oldest first)
1
Service
brand
relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Saved in:
2
Measuring spectators' perception toward peripheral stadium quality services after COVID-19 : impact on their
emotions
and attendance intentions
Rai, Jaskirat Singh
;
Behzad Foroughi
;
Itani, Maher N.
; …
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
2
,
pp. 375-394
Persistent link: https://www.econbiz.de/10014331419
Saved in:
3
Developing a framework to identify and systematise sources of inefficiencies in sports
sponsorship
from a sponsee perspective
Dietl, Helmut
;
Schweizer, Nicolas
- In:
International journal of sport management and marketing …
15
(
2014
)
1/2
,
pp. 36-56
Persistent link: https://www.econbiz.de/10011503985
Saved in:
4
Relevance of the higher-order
brand
love prototype in a service context
Rios, Rosa E.
;
Riquelme, Hernan E.
;
Sinno, Abdulaziz
- In:
Review of marketing science
18
(
2020
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012298663
Saved in:
5
Service quality and
brand
loyalty : the mediation effect of
brand
passion,
brand
affection and self-
brand
connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
6
When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking
Ismail, Ismail J.
- In:
Journal of Islamic marketing
14
(
2023
)
11
,
pp. 2887-2906
Persistent link: https://www.econbiz.de/10014428811
Saved in:
7
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
8
Measuring the effectiveness of facility naming rights sponsorships
Martin, David S.
;
Bourdeau, Brian L.
;
Stephan, John
- In:
Journal of business research : JBR
110
(
2020
),
pp. 51-64
Persistent link: https://www.econbiz.de/10012237822
Saved in:
9
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
10
Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit sports websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
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