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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,835
Konsumentenverhalten
81,387
Social Web
20,848
Social web
20,817
Brand management
17,764
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5,972
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5,685
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Advertising effects
5,017
Integration
5,001
Service quality
4,710
Marketingmanagement
4,695
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4,666
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4,664
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Han, Heesup
31
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24
Usman, Osly
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17
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15
Line, Nathaniel D.
14
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13
Klaus, Philipp
13
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12
Gong, Taeshik
12
Prybutok, Victor R.
12
Sharma, Piyush
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Park, Jungkun
9
Wong, IpKin Anthony
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Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Law, Chun Hung Roberts
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Lee, Seonjeong
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Lu, Lu
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Qu, Hailin
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Söderlund, Magnus
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Beck, Adrian
7
Bujisic, Milos
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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1
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Journal of retailing and consumer services
241
International journal of hospitality management
224
Journal of business research : JBR
123
The journal of services marketing
111
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
80
The service industries journal
72
Services marketing quarterly
69
Journal of travel and tourism marketing
68
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
39
Tourism management : research, policies, practice
35
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Journal of air transport management
31
Journal of service research
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Psychology & marketing
29
International journal of services, economics and management
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
The TQM journal : the international review of organizational improvement
27
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
Journal of retailing
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Quality management journal : QMJ
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
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ECONIS (ZBW)
4,657
EconStor
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1
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
2
Investigating the role of customer
brand
engagement and relationship quality on
brand
loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
3
Antecedents and an outcome of customer engagement with hotel
brand
community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
4
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
5
Luxury brands in the digital age : perceived quality and gender difference
Kim, Jung-Hwan
- In:
The international review of retail, distribution and …
30
(
2020
)
1
,
pp. 68-85
Persistent link: https://www.econbiz.de/10012209756
Saved in:
6
Unveiling the dynamics between consumer
brand
engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of
brand
reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
Factors influencing luxury service
brand
extension in a developing country
Ahn, Jiseon
;
Gao, Meiling
- In:
Journal of consumer marketing
41
(
2024
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10015078766
Saved in:
8
Managing status : how luxury brands shape class subjectivities in the service encounter
Dion, Delphine
;
Borraz, Stéphane
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 67-85
Persistent link: https://www.econbiz.de/10011749861
Saved in:
9
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
10
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
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