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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Franchising
49
Consumer behaviour
43
Beziehungsmarketing
42
Relationship marketing
42
Konsumentenverhalten
41
Australia
21
Internet marketing
19
Online-Marketing
19
Australien
18
Customer satisfaction
18
Service quality
18
Kundenzufriedenheit
17
Online retailing
14
Online-Handel
14
Social Web
14
Social web
14
Brand management
12
Markenführung
12
Advertising
11
Artificial intelligence
11
E-commerce
11
Einzelhandel
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Retail trade
11
Werbung
10
Künstliche Intelligenz
9
Lieferantenmanagement
9
Luxury goods
9
Luxusgüter
9
Supplier relationship management
9
relationship marketing
8
Advertising effects
7
Trust
7
Werbewirkung
7
Bibliometrics
6
Bibliometrie
6
KMU
6
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English
18
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Quach, Sara
14
Thaichon, Park
7
Thaichon, Paramaporn
5
Weaven, Scott
5
Jebarajakirthy, Charles
3
Lobo, Antonio
3
Herington, Carmel
2
Prentice, Catherine
2
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Barari, Mojtaba
1
Bavalur, Amulya Sai
1
Hewege, Chandana
1
Le Dung
1
Le, Truc H
1
Levin, Elizabeth
1
Moudrý, Dann Vit
1
Nair, Meeta
1
Nguyen Tuyet-Mai
1
Nimri, Rawan
1
Patamaporn Thaichon
1
Quach, Ken
1
Wong, IpKin Anthony
1
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Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
2
International journal of hospitality management
2
Services marketing quarterly
2
Australasian marketing journal
1
European journal of marketing : EJM
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of strategic marketing
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ECONIS (ZBW)
18
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
3
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
4
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
5
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
6
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
7
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
8
Triadic relationship between customers, service providers and government in a highly regulated industry
Quach, Sara
;
Thaichon, Park
;
Hewege, Chandana
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012269075
Saved in:
9
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
10
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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