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Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath; Kumar, Devendra; Sharma, Ajay Kumar; … - In: International journal of productivity and quality … 35 (2022) 2, pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
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Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh; Kamal, Raj; Kumar, Devendra - In: International journal of financial services management … 8 (2015) 2, pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
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A study of determinants of service quality and its role in customer satisfaction : a case of selected hotels in Sulaimaniyah, Kurdistan region of Iraq
Singh, Mamta; Kumar, Devendra - In: Business and Economic Research : BER 10 (2020) 2, pp. 64-85
Persistent link: https://www.econbiz.de/10012267311
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Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Prakash, Anand; Mohanty, R. P.; Kumar, S.; Kallurkar, S. P. - In: International journal of productivity and quality … 8 (2011) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10009376058
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Service quality and performance measurement : evidence from the Indian water sector
Surender Kumar; Managi, Shunsuke - In: Improving water policy and governance, (pp. 45-63). 2011
Persistent link: https://www.econbiz.de/10009152353
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A performance evaluation and comparison model for urban public healthcare service quality (UrbPubHCServQual) by fuzzy topsis method
Khambhati, Rupal; Patel, Hiren; Kumar, Satendra - In: Journal of nonprofit & public sector marketing 34 (2022) 3, pp. 291-310
Persistent link: https://www.econbiz.de/10013359027