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Optimal choice for appointment scheduling window under patient no-show behavior

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Appointment overbooking in health care clinics to improve patient service and clinic performance

LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888

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Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

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Sequential appointment scheduling considering patient choice and service fairness

Yan, Chongjun; Tang, Jiafu; Jiang, Bowen; Fung, Richard … - In: International journal of production research 53 (2015) 23/24, pp. 7376-7395

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Healthcare Operations Management : A Holistic Care Chain Perspective

Su, Qiang - 2022

technology. The content is divided into three parts, reflecting the entire care chain. The first part discusses the pre-hospital … considers the post-hospital service stage, which most often takes place at community hospitals, and provides a quantitative …

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Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment

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Designing AI-augmented healthcare delivery systems for physician buy-in and patient acceptance

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Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

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The impact of variability and patient information on health care system performance

Salzarulo, Peter A.; Bretthauer, Kurt M.; Côté, Murray J. - In: Production and operations management : an international … 20 (2011) 6, pp. 848-859

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An appointment scheduling policy for healthcare systems with parallel servers and pre-determined quality of service

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