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A review of customer citizenship behaviors in the service context

Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199

Persistent link: https://www.econbiz.de/10012483668

Luxury hospitality : a systematic literature review and research agenda

Jain, Varsha; Wirtz, Jochen; Salunke, Parth; Nunkoo, Robin - In: International journal of hospitality management 115 (2023), pp. 1-16

Persistent link: https://www.econbiz.de/10014487584

Additive omnichannel atmospheric cues : the mediating effects of cognitive and affective responses on purchase intention

Lazaris, Chris; Vrechopoulos, Adam; Sarantopoulos, … - In: Journal of retailing and consumer services 64 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013209454

How phygital customers' experience transforms the retail banking sector? : Examining customer engagement and patronage intentions

Kumar, Jitender; Rana, Sudhir; Rani, Garima; Rani, Vinki - In: Competitiveness review : CR 34 (2024) 1, pp. 92-106

Persistent link: https://www.econbiz.de/10014485368

Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service

Ku, Hsuan-hsuan; Kuo, Chien-chih; Chen, Martin - In: Managing service quality : MSQ ; an international journal 23 (2013) 5, pp. 437-452

Persistent link: https://www.econbiz.de/10009792529

Customer experience formation in today's service landscape

Lipkin, Michaela - In: Journal of service management 27 (2016) 5, pp. 678-703

Persistent link: https://www.econbiz.de/10011553104

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

The perceived quality of wooden building materials : a systematic literature review and future research agenda

Harju, Charlotta - In: International journal of consumer studies 46 (2022) 1, pp. 29-55

Persistent link: https://www.econbiz.de/10012807976

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

Healthcare quality for Muslims : TCCM and TSR frameworks analyses

Islam, Shahidul; Nazlida Muhamad; Leong, Vai Shiem - In: Journal of Islamic marketing 14 (2023) 3, pp. 775-798

Persistent link: https://www.econbiz.de/10013536426

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