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Designing servicescapes for transformative service conversations : lessons from mental health services
Gopaldas, Ahir; Siebert, Anton; Ertimur, Burçak - In: Journal of consumer marketing 39 (2022) 6, pp. 649-659
Persistent link: https://www.econbiz.de/10013399788
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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
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Investigating the influence of mobile game addiction on in-app purchase intention in PUBG mobile : the mediating roles of loyalty, negative e-WOM and perceived risk
Putra, Ronaldo Yolanda; Sedera, Rakotoarisoa Maminiaina … - In: Cogent business & management 11 (2024) 1, pp. 1-16
relationship between mobile game addiction and in-app purchase intention in PUBG Mobile. Moreover, this study explores the … modeling (PLS-SEM) was used to test the proposed conceptual framework. Our findings indicated that online game addiction … loyalty, negative electronic word of mouth and perceived risk mediate the influence of online game addiction on in …
Persistent link: https://www.econbiz.de/10014526075
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Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo; Kim, Jaewook; Wang, Yiqi - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
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Empathy and delight in a personal service setting
Thi Nguyet Que Nguyen; Quan Ha Minh Tran; Chylinski, Mathew - In: Australasian marketing journal 28 (2020) 1, pp. 11-17
Persistent link: https://www.econbiz.de/10012253909
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Mediating role of perceived health risk on customer experience and customer satisfaction : evidence from the airline industry in India during COVID-19
Sharma, Devika Rani; Girija, Smitha; Merugu, Pratima - In: International journal of global business and … 17 (2022), pp. 31-45
Persistent link: https://www.econbiz.de/10013461394
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Unhealthy eating and health awareness : evidence from restaurant visitors using consumers' cell phone geo-location data
Zhao, HaiYue; Banerjee, Tannista - In: Applied economics letters 30 (2023) 19, pp. 2774-2778
Persistent link: https://www.econbiz.de/10014369450
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Affective responses to service failure: anger, regret, and retaliatory versus conciliatory responses
Bonifield, Carolyn; Cole, Catherine A. - In: Marketing letters : a journal of research in marketing 18 (2007) 1/2, pp. 85-99
Persistent link: https://www.econbiz.de/10003471289
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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Auditors’ Behavioral Intention Towards Dysfunctional Audit Behavior Applying Theory of Reasoned Action
Khan, Sadaf - 2016
Dysfunctional audit behaviors behind corporate fiascos are a burning issue in today's ever changing globalized business world. After the Enron scandal that saw the demise of Arthur Andersen LLP., a growing research interest in the field of audit quality is being witnessed. With this negative...
Persistent link: https://www.econbiz.de/10013002718