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Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey
Acikdilli, Gaye; Soylu, Abdullah Bugra - In: Copernican Journal of Finance & Accounting : CJF&A 12 (2023) 2, pp. 9-26
Persistent link: https://www.econbiz.de/10014525463
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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model
Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660
health insurance products. In addition, this research also tested the mediation role of perceived value in between service … quality and customers' loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this … applied convenience sampling method. The study surveyed 342 healthcare insurance customers through self …
Persistent link: https://www.econbiz.de/10011916017
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Service quality, customers’ satisfaction, and profitability : an empirical study of Saudi Arabian insurance sector
Ali, Anis; Tausif, Mohammad Rumzi - In: Investment management and financial innovations 15 (2018) 2, pp. 232-247
Persistent link: https://www.econbiz.de/10012055447
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A comparative analysis of customers’ satisfaction for conventional and Islamic insurance companies in Pakistan
Janjua, Pervez Zamurrad; Akmal, Muhammad - In: International journal of economics and finance 6 (2014) 4, pp. 36-50
Persistent link: https://www.econbiz.de/10010347753
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Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya
Chege, Catherine Njoki - 2021
Persistent link: https://www.econbiz.de/10012594001
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Influence of service assurance on customer satisfaction across Kenyan insurance companies : a multi-level data analysis approach
Chege, Catherine Njoki - 2022
Persistent link: https://www.econbiz.de/10013445487
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Antecedents of patient trust in health-care insurers
Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
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Does trust of patients in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie - In: Health marketing quarterly 33 (2016) 2, pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
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Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed; Onyia, Okey Peter; Harrison, Tina; … - In: Journal of financial services marketing : JFSM 22 (2017) 4, pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
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A Study on GAP Analysis of Service Quality of Health Insurance Sector
Jatav, Sunita - 2020
It is evident from current economic scenario that private insurance companies are penetrating the untapped Indian … insurance market and settling their roots. Be it life insurance or general insurance like health they are marking their presence … dimensions have been extracted on the basis of SERVQUAL model .This study focuses on service quality and customers' satisfaction …
Persistent link: https://www.econbiz.de/10012825682