//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How the Order of Sampled Exper...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
93
Konsumentenverhalten
93
Einzelhandel
59
Retail trade
58
Relationship marketing
33
Beziehungsmarketing
32
USA
23
United States
23
Marketing
22
Preismanagement
18
Pricing strategy
18
Ladengestaltung
16
Store design
16
Service quality
15
Customer satisfaction
14
Internet marketing
14
Kundenzufriedenheit
14
Marketingmanagement
14
Online-Marketing
14
Marketing management
13
Perception
12
Social Web
12
Social web
12
Wahrnehmung
12
Einzelhandelspreis
10
Retail price
10
Experiment
9
Online retailing
9
Online-Handel
9
Theorie
9
Theory
9
Price
8
Advertising
7
Advertising effects
7
Artificial intelligence
7
Cognition
7
Kognition
7
Meta-analysis
7
Preis
7
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
14
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
more ...
less ...
Language
All
English
15
Author
All
Grewal, Dhruv
13
Roggeveen, Anne L.
5
Mende, Martin
3
Bolton, Ruth N.
2
Doorn, Jenny van
2
Levy, Michael
2
Noble, Stephanie M.
2
Scott, Maura L.
2
Voss, Glenn B.
2
Biswas, Dipayan
1
Carlson, Jamie
1
Emrich, Oliver
1
Ghrewal, Dhruv
1
Godfrey, Andrea L.
1
Gudergan, Siegfried
1
Herhausen, Dennis
1
Hulland, John
1
Kipfelsberger, Petra
1
Kroschke, Mirja
1
Lee, Na Young
1
Lindsey-Mullikin, Joan
1
Montoya-Weiss, Mitzi
1
Nordfält, Jens
1
Ostrom, Amy L.
1
Petersen, J. Andrew
1
Puccinelli, Nancy M.
1
Rahman, Syed Mahmudur
1
Schoegel, Marcus
1
Schweiger, Elisa B.
1
Seiders, Kathleen
1
Shanks, Ilana
1
Sisodia, Rajendra
1
Tsiros, Michael
1
Wetzels, Martin
1
more ...
less ...
Published in...
All
Journal of retailing
4
Journal of the Academy of Marketing Science
3
Journal of marketing research
2
Handbook of research on customer engagement
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research : JSR
1
MSI reports : working paper series
1
Marketing-mix strategies - product strategy and promotion strategy
1
Psychology & marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
2
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
5
Hey big spender! : a golden (color) atmospheric effect on tipping behavior
Lee, Na Young
;
Noble, Stephanie M.
;
Biswas, Dipayan
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 317-337
Persistent link: https://www.econbiz.de/10011844815
Saved in:
6
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
Saved in:
7
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
8
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
9
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10001978308
Saved in:
10
Six strategies for competing through service : an agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
-
2009
Persistent link: https://www.econbiz.de/10003836306
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->