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~subject:"Dienstleistungsqualität"
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Managing Robotics in Retail :...
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Dienstleistungsqualität
Artificial intelligence
11,560
Künstliche Intelligenz
11,546
Innovation adoption
4,673
Innovationsakzeptanz
4,666
Consumer behaviour
3,756
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3,547
Customer service
3,477
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3,084
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Robot
2,182
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1,976
Retailing
1,957
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1,791
Service quality
1,781
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1,641
Innovation diffusion
1,629
Customer satisfaction
1,538
Germany
1,451
Kundenzufriedenheit
1,431
artificial intelligence
1,388
Einzelhandel
1,304
Machine learning
1,291
Retail trade
1,211
machine learning
1,200
Digitalisierung
1,189
Einzelhandelsbetrieb
1,186
Technikfolgenabschätzung
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1,159
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technology adoption
1,118
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Gustafsson, Anders
10
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9
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8
McColl-Kennedy, Janet R.
8
Söderlund, Magnus
8
Wirtz, Jochen
8
Edvardsson, Bo
7
Ivanov, Stanislav
7
Prentice, Catherine
7
Stauss, Bernd
7
Miao, Li
6
Prybutok, Victor R.
6
Webster, Craig
6
Chen, Mu-Chen
5
Flavián Blanco, Carlos
5
Haas, Alexander
5
Hwang, Jinsoo
5
Larivière, Bart
5
Lyu, Yijing
5
Mende, Martin
5
Paluch, Stefanie
5
Sharma, Piyush
5
Shin, Hyunju
5
Tronvoll, Bård
5
Voorhees, Clay M.
5
Willems, Kim
5
Xie, Lishan
5
Ye, Yijiao
5
Zhang, Tingting
5
Alkire, Linda
4
Bai, Billy
4
Belanche, Daniel
4
Bilgihan, Anil
4
Borghi, Matteo
4
Brady, Michael K.
4
Brengman, Malaika
4
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4
Chen, Ching-fu
4
Ellinger, Alexander E.
4
Fan, Alei
4
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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Nomos Verlagsgesellschaft
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Springer Fachmedien Wiesbaden
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Christian-Albrechts-Universität zu Kiel
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Edward Elgar Publishing
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Fördergesellschaft Marketing an der Universität Augsburg
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National Bureau of Economic Research
1
Springer Fachmedien München GmbH
1
Technische Universität Ilmenau
1
Verlag Dr. Kovač
1
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International journal of hospitality management
90
Journal of retailing and consumer services
78
The journal of services marketing
63
Journal of business research : JBR
51
Journal of service management
32
Journal of service research
28
The service industries journal
28
International journal of contemporary hospitality management
25
Journal of hospitality marketing & management
24
Journal of service research : JSR
21
Tourism management : research, policies, practice
18
Journal of service theory and practice
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Services marketing quarterly
16
Service business
15
The TQM journal : the international review of organizational improvement
13
Journal of the Academy of Marketing Science
12
Journal of travel and tourism marketing
12
Psychology & marketing
12
International journal of quality and service sciences
11
International journal of services, economics and management
11
Journal of air transport management
11
Technological forecasting & social change : an international journal
11
International journal of services and operations management
10
Asia Pacific journal of marketing and logistics
9
Cogent business & management
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
9
European journal of marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of production economics
8
Journal of retailing
8
Marketing letters : a journal of research in marketing
8
The Cornell hospitality quarterly
8
Electronic markets : EM ; the international journal of electronic commerce and business media
7
International journal of business and economics
7
International journal of quality & reliability management
7
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ECONIS (ZBW)
1,703
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1
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
2
Service
robots
, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
4
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
5
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
6
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
7
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
8
Customer acceptance of frontline service
robots
in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
10
Applications and implications of service
robots
in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
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