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Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

Measuring consumer perceptions of home-delivery convenience : the case of cargo bikes

Pelet, Jean-Eric; Taieb, Basma; Alkhudary, Rami - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1371-1387

Persistent link: https://www.econbiz.de/10014484089

Online shopping experience in India : an examination of consumers world

Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393

Persistent link: https://www.econbiz.de/10012250654

Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India

Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140

Persistent link: https://www.econbiz.de/10011643577

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

Persistent link: https://www.econbiz.de/10012695828

An exploration on e-retailers' home delivery : strategic elements and their prioritisation

Wang, Chengbo; Mao, Zhaofang; O'Kane, James; Wang, Jun - In: Business process management journal 22 (2016) 3, pp. 614-633

Persistent link: https://www.econbiz.de/10011578077

Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012036978

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Analysis of e-service quality through online shopping

Al-Nasser, Mohammad; Islam, Rabiul; Irwan Shah Zainal Abidin - In: Research journal of business management 9 (2015) 3, pp. 422-442

Persistent link: https://www.econbiz.de/10011414079

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