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~subject:"Dienstleistungsqualität"
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Why customer mistreatment unde...
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Dienstleistungsqualität
Job crafting
162
Job satisfaction
122
Arbeitszufriedenheit
119
Arbeitsverhalten
116
Work behaviour
116
job crafting
108
Leistungsmotivation
88
Work motivation
88
Service quality
87
Service performance
71
Job performance
62
Arbeitsleistung
60
service performance
52
Anforderungsprofil
44
Occupational profile
44
Führungsstil
43
Job design
43
Leadership style
43
Arbeitsgestaltung
41
Human Resource Management
36
Personalmanagement
36
Performance measurement
34
Work engagement
34
Dienstleistungssektor
33
Performance-Messung
33
Service industry
33
Beziehungsmarketing
32
Relationship marketing
32
Emotion
31
Arbeitspsychologie
30
Organizational psychology
30
Consumer behaviour
27
Konsumentenverhalten
27
Arbeitskräfte
25
Workforce
25
Customer satisfaction
23
Customer service
23
Kundenservice
23
Employee retention
22
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Undetermined
62
Free
7
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Article
86
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86
Aufsatz in Zeitschrift
86
Language
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English
86
Author
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Chi, Nai-Wen
3
Hur, Won-Moo
3
Kwan, Ho Kwong
3
Shin, Yuhyung
3
Ye, Yijiao
3
Bastl, Marko
2
Dong, Yanan
2
Groth, Markus
2
Han, Su-Jin
2
Hwang, Hansol
2
Jiang, Jing
2
Johnson, Mark
2
Karatzas, Antonios
2
Muafi
2
Peng, Jui-Chen
2
Walumbwa, Fred O.
2
Wang, I-An
2
Wu, Long-Zeng
2
Zahoor, Adil
2
Abuchi, Nwankwo Philip
1
Abuelsamen, Amjad
1
Akter, Shahriar
1
Al-Hawari, Mohd Ahmad
1
Ali, Faizan
1
Amarnani, Rajiv K.
1
Antoniou, Constantinos
1
Anwar, Mohammad Ziad
1
Arslan, Ahmad
1
Aryee, Samuel
1
Ashill, Nick
1
Bani-Melhem, Shaker
1
Bhatia, Archana
1
Bilgihan, Anil
1
Bonn, Mark Andrew
1
Cai, Yujie
1
Calabrese, Armando
1
Cao, Xingping
1
Capezio, Alessandra
1
Chao, Minston
1
Charan, P.
1
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International journal of hospitality management
10
International journal of production economics
3
Journal of retailing and consumer services
3
Journal of service research
3
The service industries journal
3
Human relations
2
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of service management
2
The journal of services marketing
2
Administrative Sciences : open access journal
1
Africa journal of management
1
Asia Pacific business review
1
Business and Economic Research : BER
1
Chinese management studies
1
Decision
1
Decision : official journal of Indian Institute of Management Calcutta
1
Frontiers of business research in China : selected publications from Chinese universities
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Health marketing quarterly
1
Human relations : towards the integration of the social sciences
1
Human resource management
1
Human systems management : HSM
1
Indian journal of economics & business : IJEB
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of human resource management
1
International journal of information systems and change management : IJISCM
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of innovation science
1
International journal of logistics systems and management : IJLSM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution and logistics management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of air transport management
1
Journal of business and psychology
1
Journal of business market management : JBM
1
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ECONIS (ZBW)
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1
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
Saved in:
2
How do mistreated high-status service providers compensate?
Mattar, Dorine M.
- In:
Global business and organizational excellence : GBOE
41
(
2021
)
1
,
pp. 46-67
Persistent link: https://www.econbiz.de/10013175664
Saved in:
3
Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.
;
Restubog, Simon Lloyd D.
- In:
Journal of vocational behavior
110
(
2019
)
1
,
pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
Saved in:
4
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
5
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
8
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
9
Measuring service outcomes for adaptive preventive maintenance
Öhman, Mikael
;
Finne, Max
;
Holmström, Jan
- In:
International journal of production economics
170
(
2015
),
pp. 457-467
Persistent link: https://www.econbiz.de/10011421990
Saved in:
10
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
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