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Do quality perceptions of health and social services vary for different ethnic groups? : an empirical investigation
Bandyopadhyay, Subir; Pardasani, Mano - In: International journal of nonprofit & voluntary sector … 16 (2011) 1, pp. 99-114
Persistent link: https://www.econbiz.de/10009670531
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Developing a scale to measure service quality : an exploratory study
Raajpoot, Nusser; Koh, Khoon; Jackson, Anita - In: International journal of arts management 12 (2010) 3, pp. 54-69
Persistent link: https://www.econbiz.de/10003985169
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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Luxury marketing : the influences of psychological and demographic characteristics on attitudes toward luxury restaurants
Lee, Jee Hye; Hwang, Johye - In: International journal of hospitality management 30 (2011) 3, pp. 658-669
Persistent link: https://www.econbiz.de/10009130544
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Segmenting female consumers : high-involvement personal services
Milfelner, Borut; Vidergar Kikel, Tanja; Mumel, Damijan; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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When the minority is the majority : Russian and Latvian consumer perspectives of retail service
McKenzie, Brent - 2007
Persistent link: https://www.econbiz.de/10003668103
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I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Ferguson, Nakeisha S.; Sanders Jones, Janine L.; … - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 13/14, pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633