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~subject:"Dienstleistungsqualität"
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Service Quality and Management
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Dienstleistungsqualität
Beziehungsmarketing
25,182
Relationship marketing
25,154
Service quality
20,650
Qualitätsmanagement
16,748
Quality management
14,429
Konsumentenverhalten
10,993
Consumer behaviour
10,981
Customer satisfaction
9,061
Kundenzufriedenheit
9,045
Theorie
5,350
Theory
5,267
Deutschland
5,168
Germany
4,807
Arbeitsorganisation
4,323
Work organization
3,275
USA
3,241
United States
3,138
Lieferantenmanagement
2,676
Markenführung
2,676
Brand management
2,675
Supplier relationship management
2,672
Wirtschaftsprüfung
2,633
Financial audit
2,620
Produktqualität
2,319
Product quality
2,314
Krankenhaus
2,299
Hospital
2,208
Social Web
2,154
Social web
2,153
Electronic Commerce
2,149
E-commerce
2,106
Markenimage
1,994
Brand image
1,991
Marketingmanagement
1,972
Marketing management
1,943
Health care
1,844
Gesundheitsversorgung
1,828
Customer service
1,700
Kundenservice
1,694
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Undetermined
7,262
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4,845
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Article
14,836
Book / Working Paper
5,780
Journal
18
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Article in journal
13,759
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Graue Literatur
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Non-commercial literature
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1,462
Arbeitspapier
1,335
Aufsatz im Buch
1,063
Book section
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Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
90
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
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56
Sammlung
56
Amtsdruckschrift
55
Government document
55
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18
Lehrbuch
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15
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14
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14
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Ratgeber
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English
19,182
German
1,391
French
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Italian
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Russian
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Spanish
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Swedish
6
Finnish
4
Polish
4
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3
Dutch
3
Hungarian
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Czech
1
Portuguese
1
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Piopiunik, Marc
18
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National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
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ECONIS (ZBW)
20,458
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Service quality and management
Kunst, Paul
(
ed.
);
Lemmink, Jos
(
ed.
);
Stauss, Bernd
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10014005928
Saved in:
2
Creating highly reliable health care : how reliability-enhancing work practices affect patient safety in hospitals
Vogus, Timothy J.
;
Iacobucci, Dawn
- In:
ILR review : the journal of work and policy
69
(
2016
)
4
,
pp. 911-938
Persistent link: https://www.econbiz.de/10011689565
Saved in:
3
High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying
;
Jiang, Yuan
;
Liao, Hui
;
Sturman, Michael C.
- In:
Human resource management
56
(
2017
)
5
,
pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
Saved in:
4
Vom Laden-Hüter zum Dienstleistungspartner - muß der Handel das Verkaufen neu lernen?
Beyer, Lothar
;
Micheel, Brigitte
- In:
Wissensteilung : zur Dynamik von Innovation und …
,
(pp. 221-251)
.
1999
Persistent link: https://www.econbiz.de/10001451796
Saved in:
5
Flexible Bürokratie : zur Logik aktueller Rationalisierungtendenzen bei Finanzdienstleistern
Dose, Carsten
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002678226
Saved in:
6
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
7
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
8
Qualität mehrstufiger Dienstleistungsinteraktionen : Besonderheiten bei Dienstleistungsunternehmen mit direktem und indirektem Kundenkontakt
Murmann, Britta
-
1999
Persistent link: https://www.econbiz.de/10000683486
Saved in:
9
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
10
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
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