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Conceptualization and assessment of E-service quality for luxury brands

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Perceived brand quality as a way to superior customer perceived value crossing by moderating effects

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How service quality affects university brand performance, university brand image and behavioural intention : the mediating effects of satisfaction and trust and moderating roles of...

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Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

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-creation, brand image, and e-service quality toward patronage intentions in the online Muslim fashion industry with a moderating … purposive sampling method involving 301 online customers from several Muslim fashion brands in Indonesia. Data were analyzed … online in non-service sectors such as the fashion industry that is not much analyzed. Furthermore, the managerial implication …

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21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective

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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop

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Emotion and trust in virtual service assistant design for effective service recovery

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Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach

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