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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,505
Konsumentenverhalten
81,055
Social Web
20,747
Social web
20,716
Theorie
13,124
Theory
12,882
Product quality
10,818
Produktqualität
10,804
Relationship marketing
10,262
Beziehungsmarketing
10,239
Online-Marketing
8,508
Brand management
8,414
Internet marketing
8,413
Markenführung
8,377
Brand image
7,127
Markenimage
7,092
Online-Handel
6,410
Online retailing
6,398
Customer satisfaction
6,180
USA
6,096
Kundenzufriedenheit
6,012
United States
5,827
Service quality
5,548
Deutschland
5,129
Electronic Commerce
5,081
Viral marketing
4,912
E-commerce
4,905
Virales Marketing
4,892
Germany
4,773
Brand
4,569
Markenartikel
4,561
Einzelhandel
4,345
Retail trade
4,302
Werbewirkung
3,976
Advertising effects
3,934
Experiment
3,708
Verbraucherverhalten
3,592
Advertising
3,498
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3,488
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Han, Heesup
32
Mattila, Anna S.
25
Usman, Osly
23
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Siciliani, Luigi
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Propper, Carol
12
Gravelle, Hugh
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Qu, Hailin
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
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Lu, Lu
8
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8
Straume, Odd Rune
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European Organization for Quality Control
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Hochschulrektorenkonferenz
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Hongkong / Securities and Futures Commission
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Springer Fachmedien Wiesbaden
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Taylor and Francis.
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Weltbank
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Erasmus Research Institute of Management
1
Friedrich-Ebert-Stiftung / Gesprächskreis Arbeit und Soziales
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Friedrich-Schiller-Universität Jena
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Institutet för Ekonomisk Forskning <Lund>
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Jacobs Foundation
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Logos Verlag Berlin
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
World Bank
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
World Bank Group
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Journal of retailing and consumer services
238
International journal of hospitality management
226
Journal of business research : JBR
128
The journal of services marketing
112
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
83
The service industries journal
77
Journal of travel and tourism marketing
71
Services marketing quarterly
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Cogent business & management
49
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
43
The TQM journal : the international review of organizational improvement
40
Total quality management & business excellence
39
Tourism management : research, policies, practice
37
International journal of quality and service sciences
36
International journal of quality & reliability management
34
Journal of service management
34
Asia Pacific journal of marketing and logistics
33
Journal of air transport management
32
Journal of service research
30
Psychology & marketing
30
The international journal of bank marketing : IJBM
29
International journal of productivity and quality management : IJPQM
28
International journal of services and operations management
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services, economics and management
27
Quality management journal : QMJ
27
Managing service quality : MSQ ; an international journal
26
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of retailing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Journal of internet commerce
21
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ECONIS (ZBW)
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EconStor
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1
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
4
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
7
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
8
Impact of social media marketing on consumer buying behavior on clothing in Kathmandu valley
Saha, Pappu
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013204434
Saved in:
9
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
10
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
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