//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effect of product category...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Relationship marketing
26,267
Beziehungsmarketing
25,593
Theorie
11,012
Theory
10,842
Brand management
8,273
Markenführung
8,229
Customer satisfaction
8,133
Kundenzufriedenheit
7,937
Brand image
7,072
Markenimage
7,028
Service quality
6,335
Social Web
6,164
Social web
6,161
Deutschland
5,989
Online-Handel
5,987
Online retailing
5,972
Germany
5,685
USA
5,611
United States
5,357
Online-Marketing
5,326
Internet marketing
5,302
Electronic Commerce
4,621
Einzelhandel
4,598
Retail trade
4,553
Brand
4,494
Markenartikel
4,482
E-commerce
4,469
Kundenintegration
3,994
Customer integration
3,987
Marketingmanagement
3,953
Marketing management
3,937
Werbewirkung
3,718
Advertising effects
3,679
Verbraucherverhalten
3,591
Emotion
3,506
Experiment
3,456
Vertrauen
3,192
more ...
less ...
Online availability
All
Undetermined
3,040
Free
1,017
Type of publication
All
Article
5,408
Book / Working Paper
875
Type of publication (narrower categories)
All
Article in journal
5,157
Aufsatz in Zeitschrift
5,157
Aufsatz im Buch
242
Book section
242
Hochschulschrift
135
Graue Literatur
125
Non-commercial literature
125
Thesis
107
Working Paper
94
Arbeitspapier
90
Conference paper
37
Konferenzbeitrag
37
Collection of articles of several authors
36
Sammelwerk
36
Bibliografie enthalten
28
Bibliography included
28
Case study
27
Fallstudie
27
Aufsatzsammlung
19
Konferenzschrift
7
Lehrbuch
7
Textbook
7
Collection of articles written by one author
6
Reprint
6
Sammlung
6
Guidebook
5
Ratgeber
5
Research Report
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Handbook
2
Handbuch
2
Mikroform
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
more ...
less ...
Language
All
English
5,981
German
299
French
3
Swedish
2
Finnish
1
Italian
1
Author
All
Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Balaji, M. S.
16
Prybutok, Victor R.
16
Gustafsson, Anders
15
Jang, Soocheong
15
Klaus, Philipp
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Bilgihan, Anil
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Witell, Lars
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Le Nguyen Hau
9
Marimon, Frederic
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
more ...
less ...
Institution
All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
268
International journal of hospitality management
260
Journal of business research : JBR
160
The journal of services marketing
146
The service industries journal
112
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
81
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
67
Service business
65
Journal of service management
55
Cogent business & management
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Tourism management : research, policies, practice
49
Asia Pacific journal of marketing and logistics
41
International journal of quality and service sciences
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
The international journal of bank marketing : IJBM
37
International journal of services, economics and management
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
33
Total quality management & business excellence
32
Psychology & marketing
31
European journal of marketing : EJM
29
International journal of services and operations management : IJSOM
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
28
Marketing intelligence & planning
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
International journal of electronic customer relationship management : IJECRM
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
more ...
less ...
Source
All
ECONIS (ZBW)
6,269
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
6,283
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry
Khalifa, Gamal S. A.
;
Nguyen Vu Hieu Trung
;
Md Sazzad …
- In:
International journal of services and operations …
43
(
2022
)
3
,
pp. 312-337
Persistent link: https://www.econbiz.de/10013553294
Saved in:
2
Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.
;
Santhi, P.
- In:
GITAM journal of management : a quarterly publication …
13
(
2015
)
2
,
pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
Saved in:
3
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
4
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
5
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
6
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
Antecedents and consequences of using information from customers involved in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana-Isabel
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10010248165
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
10
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->