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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Institutional economics
19,087
Institutionenökonomik
18,986
Einzelhandel
17,786
Theorie
16,324
Theory
16,117
Retail trade
15,185
Relationship marketing
9,673
Beziehungsmarketing
9,642
Brand management
7,842
Markenführung
7,798
USA
7,221
Deutschland
7,130
United States
6,830
Brand image
6,786
Markenimage
6,751
Online-Handel
6,427
Online retailing
6,411
Germany
6,040
Customer satisfaction
5,873
Kundenzufriedenheit
5,709
Vertriebsweg
4,921
Distribution channel
4,917
Social Web
4,879
Social web
4,877
Online-Marketing
4,700
Electronic Commerce
4,693
Internet marketing
4,684
Service quality
4,618
E-commerce
4,495
Markenartikel
4,483
Brand
4,478
Welt
3,932
World
3,912
Werbewirkung
3,685
Pricing strategy
3,656
Preismanagement
3,651
Advertising effects
3,647
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3,902
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Graue Literatur
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Sammelwerk
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Fallstudie
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Bibliography included
9
Aufsatzsammlung
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Collection of articles written by one author
5
Sammlung
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2
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1
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4,484
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85
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Keh, Hean Tat
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
6
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Journal of retailing and consumer services
243
International journal of hospitality management
196
Journal of business research : JBR
124
The journal of services marketing
110
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
68
The service industries journal
67
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
38
Journal of service management
36
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of air transport management
27
Journal of retailing
27
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
International journal of quality & reliability management
23
Journal of strategic marketing
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of retail and distribution management
22
International journal of retail & distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
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Source
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ECONIS (ZBW)
4,567
EconStor
5
USB Cologne (EcoSocSci)
1
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1
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
2
An investigation of service quality assessments across retail formats
Amorim, Marlene
;
Saghezchi, Fatemeh Bashashi
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
Saved in:
3
Moderating effect of customer's retail format perception on customer satisfaction formation : an empirical study of mini-supermarkets in an urban retail market setting
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209717
Saved in:
4
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
5
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
6
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
9
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
10
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
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