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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Electronic Commerce
23,286
E-commerce
20,905
Social Web
20,593
Social web
20,562
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Relationship marketing
13,283
Beziehungsmarketing
13,216
Theorie
11,510
Theory
11,340
Online-Handel
11,303
Online retailing
11,258
Online-Marketing
9,260
Internet marketing
9,121
Brand management
8,543
Markenführung
8,501
Service quality
8,385
Deutschland
7,214
Brand image
7,199
Markenimage
7,157
Internet
7,037
USA
6,891
Germany
6,721
United States
6,548
Einzelhandel
5,336
Retail trade
5,239
Brand
4,523
Markenartikel
4,511
Virales Marketing
4,073
Viral marketing
4,072
Werbewirkung
3,968
Advertising effects
3,926
Experiment
3,811
Emotion
3,775
Marketingmanagement
3,672
Marketing management
3,650
Verbraucherverhalten
3,590
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8
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Han, Heesup
38
Mattila, Anna S.
34
Usman, Osly
27
Prybutok, Victor R.
26
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Sharma, Piyush
21
Wong, IpKin Anthony
18
Balaji, M. S.
17
Gong, Taeshik
15
Gustafsson, Anders
15
Jang, Soocheong
15
Sparks, Beverley
15
Söderlund, Magnus
15
Line, Nathaniel D.
14
Shahin, Arash
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Bilgihan, Anil
12
Grégoire, Yany
12
Hanks, Lydia
12
Marimon, Frederic
12
Park, Jungkun
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Falk, Tomas
11
Gursoy, Dogan
11
Hammerschmidt, Maik
11
Ladhari, Riadh
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Voorhees, Clay M.
11
Yi, Youjae
11
Bauer, Hans H.
10
Gil Saura, Irene
10
Grewal, Dhruv
10
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National Bureau of Economic Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
IGI Global
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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Friedrich-Schiller-Universität Jena
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Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
298
Journal of retailing and consumer services
292
Journal of business research : JBR
187
The journal of services marketing
168
The service industries journal
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
138
International journal of contemporary hospitality management
117
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
103
Services marketing quarterly
98
Journal of service research : JSR
74
Journal of air transport management
73
Tourism management : research, policies, practice
72
Service business
71
The TQM journal : the international review of organizational improvement
69
Cogent business & management
65
International journal of quality and service sciences
63
International journal of services and operations management
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Total quality management & business excellence
57
International journal of quality & reliability management
56
Journal of service management
56
Asia Pacific journal of marketing and logistics
53
International journal of productivity and quality management : IJPQM
53
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
51
The international journal of bank marketing : IJBM
45
International journal of services and operations management : IJSOM
44
Quality management journal : QMJ
42
Journal of Asian finance, economics and business : JAFEB
40
Journal of service research
39
Journal of the Academy of Marketing Science
39
Psychology & marketing
38
International journal of electronic marketing and retailing : IJEMR
35
Journal of strategic marketing
34
International journal of business information systems : IJBIS
33
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of retailing
32
Journal of service theory and practice : JSTP
32
Journal of hospitality and tourism insights
31
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ECONIS (ZBW)
8,157
EconStor
8
OLC EcoSci
3
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1
Exploring online consumer reviews of customized apparel products
Shin, Eonyou
;
Kincade, Doris H.
;
Han, Jinhee
- In:
Journal of fashion marketing and management
28
(
2024
)
1
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014495507
Saved in:
2
Customer satisfaction of online apparel businesses in Malaysia : point-purchase and post-purchase comparison
Che Nawi, Noorshella
;
Al-Mamun, Abdullah
- In:
International journal of business innovation and research
12
(
2017
)
3
,
pp. 386-405
Persistent link: https://www.econbiz.de/10011713727
Saved in:
3
Apparel e-tailing : website quality indicators and customer satisfaction
Bansal, Neeraj
;
Sharma, Sanjeev Kumar
- In:
International journal of internet marketing and …
20
(
2024
)
3/4
,
pp. 410-427
Persistent link: https://www.econbiz.de/10015065568
Saved in:
4
An investigation of antedecents and consequences of consumers' attitudes towards an apparel website
Lee, Zui Chih
;
Hodges, Nancy
;
Watchravesringkan, Kittichai
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011586451
Saved in:
5
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
Saved in:
6
Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil
;
Sajad Rezaei
;
Wan Khairuzzaman Wan Ismail
- In:
International journal of business environment : IJBE
6
(
2014
)
4
,
pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
Saved in:
7
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
10
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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