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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Innovation adoption
227
Innovationsakzeptanz
226
Technology acceptance
167
technology acceptance
157
Consumer behaviour
128
Konsumentenverhalten
123
Chatbots
66
Artificial intelligence
56
Künstliche Intelligenz
55
Social Web
55
Social web
55
Technology Acceptance
53
Innovation diffusion
45
Innovationsdiffusion
45
Communication
42
Kommunikation
42
computer-mediated communication
41
Beziehungsmarketing
39
Relationship marketing
39
Internet marketing
38
Online-Marketing
38
chatbots
38
Computer-mediated communication
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Technischer Fortschritt
36
Technological change
36
E-commerce
32
Electronic Commerce
32
Internal communication
32
Interne Kommunikation
32
Internet
31
Online retailing
31
Online-Handel
31
Information technology
30
Informationstechnik
30
Service quality
28
UTAUT
28
Innovation
27
Digitalisierung
24
Mobile communications
24
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Gursoy, Dogan
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Chi, Oscar Hengxuan
2
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Al-Dwairi, Radwan Moh’d
1
Alamanos, Eleftherios
1
Blut, Markus
1
Boegershausen, Johannes
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Daradkeh, Mohammad
1
Della Corte, Valentina
1
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1
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1
Djedovic, Irfan
1
Duan, Yucong
1
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1
Francis, Princy
1
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1
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1
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1
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1
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1
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1
Kar, Arpan Kumar
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1
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Journal of retailing and consumer services
5
Journal of business research : JBR
3
International journal of hospitality management
2
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of Indian culture and business management : IJICBM
1
International journal of bank marketing
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
Journal of accounting & management information systems : JAMIS
1
Journal of accounting and auditing : research & practice ; JAARP
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of hospitality marketing & management
1
Journal of nonprofit & public sector marketing
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Mobility in a globalised world 2022
1
The journal of consumer marketing
1
The service industries journal
1
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ECONIS (ZBW)
28
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Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
2
The effects of smileys on receivers' emotions
Lohmann, Katja
;
Pyka, Sebastian Stefan
;
Zanger, Cornelia
- In:
The journal of consumer marketing
34
(
2017
)
6
,
pp. 489-495
Persistent link: https://www.econbiz.de/10011814479
Saved in:
3
What impacts customer experience for B2B enterprises on using AI-enabled
chatbots
? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
4
Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention
Song, Mengmeng
;
Xing, Xinyu
;
Duan, Yucong
;
Cohen, Jason F.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209640
Saved in:
5
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
6
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
9
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
10
Serving customers through
chatbots
: positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
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