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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Wettbewerb
40,547
Competition
36,414
Relationship marketing
26,347
Beziehungsmarketing
25,672
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12,859
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Social Web
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Marketingmanagement
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Marketing management
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Spieltheorie
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Electronic Commerce
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Markenimage
2,165
Game theory
2,115
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2,097
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Siciliani, Luigi
30
Straume, Odd Rune
23
Bruhn, Manfred
20
Prentice, Catherine
20
Propper, Carol
19
Han, Heesup
18
Mattila, Anna S.
17
Brekke, Kurt R.
15
Gravelle, Hugh
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Cellini, Roberto
10
Quach, Sara
10
Santos, Rita
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
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Roberts-Lombard, Mornay
8
Gaynor, Martin
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hoxby, Caroline M.
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
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Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
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Torres, Edwin N.
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National Bureau of Economic Research
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Bad Orber Gespräche <10., 2005, Berlin>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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European Health Care Conference <2, 2011, Hamburg>
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Monopolkommission
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Deutschland / Bundeswehr / Universität Hamburg
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Edward Elgar Publishing
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Helmut-Schmidt-Universität
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
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Svenska Handelshögskolan <Helsinki>
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USA / Congress / Senate / Committee on Commerce, Science, and Transportation
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University of Chicago / Center for Research in Security Prices
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Universität Osnabrück / Fachgebiet Geographie
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Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
181
International journal of hospitality management
133
Journal of business research : JBR
109
The journal of services marketing
96
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
38
Tourism management : research, policies, practice
33
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
International journal of services and operations management : IJSOM
22
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of hospitality and tourism insights
16
Journal of marketing
16
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ECONIS (ZBW)
4,413
EconStor
18
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
2
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
3
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
4
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
5
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
6
Competition
in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish
;
Hariharan, Govind
;
Rao, H. Raghav
; …
- In:
Journal of organizational computing and electronic commerce
23
(
2013
)
3
,
pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
Saved in:
7
The asymmetric impact of customer information portability on service
competition
: evidence from the global wireless industry
Wei, Xiahua
;
Zhu, Kevin
- In:
Production and operations management : the flagship …
27
(
2018
)
5
,
pp. 839-858
Persistent link: https://www.econbiz.de/10011970011
Saved in:
8
Service and price
competition
when customers are naive
Li, Li
;
Jiang, Li
;
Liu, Liming
- In:
Production and operations management : an international …
21
(
2012
)
4
,
pp. 747-760
Persistent link: https://www.econbiz.de/10009581273
Saved in:
9
Customer loyalty and supplier : strategies for quality
competition
Gans, Noah
-
1999
Persistent link: https://www.econbiz.de/10001425600
Saved in:
10
Private Banking im Qualitätswettbewerb um den Kunden : [2. BankingForum Liechtenstein ; der vorliegende Band beinhaltet eine auf Dezember 2003 überarbeitete und aktualisierte Fassu...
Schädler, Philip
(
contributor
)
-
2004
Ph. Schädler: Einleitende Gedanken.- K. Spremann: Kundenwünsche im Private Banking.- H. R. Kaufmann: Profilveränderung des Privat Bankers: Zunehmende Bedeutung des Customer-Relationship-Marketing.- A. Cortés: Behavioral Finance im Private Banking.- M. J. Menichetti: Die...
Persistent link: https://www.econbiz.de/10002060799
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