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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
97,493
Indien
90,642
Consumer behaviour
82,818
Konsumentenverhalten
79,691
Theorie
10,958
Theory
10,941
Relationship marketing
9,260
Beziehungsmarketing
9,199
Brand management
8,070
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7,959
Brand image
6,898
Markenimage
6,820
China
6,413
Customer satisfaction
6,044
USA
5,979
Kundenzufriedenheit
5,837
United States
5,727
Online retailing
5,714
Online-Handel
5,711
Social Web
5,019
Social web
5,019
Service quality
4,845
Einzelhandel
4,729
Retail trade
4,723
Online-Marketing
4,669
Internet marketing
4,667
Wirtschaftswachstum
4,642
Economic growth
4,602
Brand
4,456
Deutschland
4,447
Markenartikel
4,430
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4,321
Electronic Commerce
3,904
E-commerce
3,804
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3,734
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3,723
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3,673
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Das, Jishnu
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Mahapatra, Siba Sankar
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Chahal, Hardeep
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Satapathy, Suchismita
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Gera, Rajat
8
Harun, Ahasan
8
Lemos, Renata
8
Park, Jungkun
8
Qu, Hailin
8
Sadun, Raffaella
8
Sparks, Beverley
8
Sreekumar
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
232
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
107
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
73
Journal of travel and tourism marketing
65
The service industries journal
64
Cogent business & management
50
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
International journal of services and operations management
40
Service business
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
The international journal of bank marketing : IJBM
33
Journal of service management
32
The TQM journal : the international review of organizational improvement
32
International journal of quality and service sciences
30
International journal of services, economics and management
29
Journal of air transport management
29
International journal of quality & reliability management
28
International journal of electronic marketing and retailing : IJEMR
27
Psychology & marketing
26
International journal of business information systems : IJBIS
25
International journal of services and operations management : IJSOM
25
Journal of service research
25
Total quality management & business excellence
25
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Managing service quality : MSQ ; an international journal
22
Journal of hospitality and tourism insights
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Quality management journal : QMJ
21
Global business review
20
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ECONIS (ZBW)
4,779
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1
21st century
luxury
fashion
retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
2
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
3
Purchase intention of customers towards
luxury
brands
in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
4
Visitor satisfaction mediating perceived quality and behavioural intention : a gender-based multigroup analysis
Le, Thu-Hang
;
Ha Minh Tri
;
Quang-Thang Le
- In:
Journal for international business and entrepreneurship …
16
(
2024
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10015057228
Saved in:
5
"Consumer-to-Brand Impoliteness" in
luxury
stores
Boissieu, Élodie de
;
Urien, Bertrand
- In:
Journal of business research : JBR
146
(
2022
),
pp. 409-425
Persistent link: https://www.econbiz.de/10013271419
Saved in:
6
Exploring consumers' subjective shopping experiences in directly operated
luxury
brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
7
Young customer responses to service robots vs. Humans in
luxury
retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
8
Luxury
hospitality : a systematic literature review and research agenda
Jain, Varsha
;
Wirtz, Jochen
;
Salunke, Parth
;
Nunkoo, Robin
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487584
Saved in:
9
Motivations, attitudes and intentions towards
luxury
dining in airplane themed restaurants : moderating roles of desire to fly, desire for
luxury
and FOMO
Lau, Kong Cheen
;
Lee, Sean
;
Phau, Ian
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 1967-1989
Persistent link: https://www.econbiz.de/10014445536
Saved in:
10
Studying abroad : understanding the relationships among beliefs, perceived value, and behavioral intentions
Zhuang, Weiling
;
King, Kristen
;
Carnes, Lana
- In:
Journal of teaching in international business
26
(
2015
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10010528927
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