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A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
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Development of an integrated model of a business excellence system
Yang, Ching-chow - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 931-944
Persistent link: https://www.econbiz.de/10003921593
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Identification of customer delight for quality attributes and its applications
Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
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The integrated model of core competence and core capability
Yang, Ching-Chow - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 173-189
Persistent link: https://www.econbiz.de/10010477235
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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An integrated implementation model of strategic planning, BSC and Hoshin management
Yang, Ching-chow; Yeh, Tsu-ming - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 989-1002
Persistent link: https://www.econbiz.de/10003921605
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Exploration strategies and key activities for the system of environmental management
Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194
Persistent link: https://www.econbiz.de/10009411443
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The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80
Persistent link: https://www.econbiz.de/10003733336
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A typology of customer variability and employee variability in service industries
Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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The analyses of critical success factors for service industries to develop service brands
Yang, Ching-Chow; Yang, King Jang - In: Total quality management & business excellence 31 (2020) 7/8, pp. 800-813
Persistent link: https://www.econbiz.de/10012256662