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Designing for transformative collaboration in complex service systems

Patrício, Lia; Fisk, Raymond P.; Edvardsson, Bo - In: Business transformation for a sustainable future, (pp. 73-96). 2022

Persistent link: https://www.econbiz.de/10014471030

Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings

Cunha, João Falcão e (ed.); Snene, Mehdi (contributor); … - 2013

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

Persistent link: https://www.econbiz.de/10009738992

Service science in a world flooded with data

Teixeira, Jorge Grenha; Miguéis, Vera; Nóvoa, Henriqueta - In: Research handbook on services management, (pp. 247-262). 2022

Persistent link: https://www.econbiz.de/10014452648

Service research priorities in a rapidly changing context

Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159

Persistent link: https://www.econbiz.de/10011283713

Service system transformation through service design : linking analytical dimensions and service design approaches

Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355

Persistent link: https://www.econbiz.de/10012663303

Theories, constructs, and methodologies to study COVID-19 in the service industries

Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: The service industries journal 42 (2022) 7/8, pp. 551-582

Persistent link: https://www.econbiz.de/10013362134

Handbook of service science

Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.); … - 2010

Persistent link: https://www.econbiz.de/10011925276

The evolution and future of service : building and broadening a multidisciplinary field

Fisk, Raymond P.; Grove, Stephen J. - 2010

Persistent link: https://www.econbiz.de/10003968944

Transformative service research : an agenda for the future

Anderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1203-1210

Persistent link: https://www.econbiz.de/10009756087

The Frontiers in Service Conference : a 20-year retrospective

Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494

Persistent link: https://www.econbiz.de/10010379354