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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
17
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Customer satisfaction
10
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Finsterwalder, Jörg
6
Kuppelwieser, Volker
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Hepi, Maria
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Journal of retailing and consumer services
2
The journal of services marketing
2
Journal of business research : JBR
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ECONIS (ZBW)
5
USB Cologne (EcoSocSci)
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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
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2
Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
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3
An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria
;
Foote, Jeff
;
Finsterwalder, Jörg
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
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4
Developing a film-based service experience blueprinting technique
Pöppel, Jürgen
;
Finsterwalder, Jörg
;
Laycock, Rebecca A.
- In:
Journal of business research : JBR
85
(
2018
),
pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
Saved in:
5
Transformation von Kundenbeziehungen : Ansätze für das Mengenkundengeschäft von Dienstleistungsunternehmen
Finsterwalder, Jörg
-
2002
Persistent link: https://www.econbiz.de/10004751700
Saved in:
6
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
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