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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service quality
23,267
Dienstleistungsqualität
22,537
Krankenhaus
15,095
Hospital
13,859
Customer satisfaction
6,907
Kundenzufriedenheit
6,725
Consumer behaviour
5,208
Konsumentenverhalten
5,168
Health care
4,865
Gesundheitsversorgung
4,848
Relationship marketing
4,620
Beziehungsmarketing
4,613
Theorie
3,917
Gesundheitswesen
3,909
Theory
3,850
Health care system
3,754
Deutschland
3,712
Qualitätsmanagement
3,254
Wirtschaftlichkeit
3,239
Quality management
3,138
Germany
3,109
Wirtschaftsprüfung
2,744
Financial audit
2,737
USA
2,644
United States
2,492
Patienten
1,986
Patients
1,983
Product quality
1,674
Hospitality industry
1,672
Produktqualität
1,665
Gastgewerbe
1,661
Economic effectiveness
1,422
Hotellerie
1,317
Hotel industry
1,316
Budgetrestriktion
1,227
Budget constraint
1,206
Service industry
1,205
service quality
1,197
Customer service
1,133
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Online availability
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Undetermined
585
Free
161
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Article
994
Book / Working Paper
216
Journal
1
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Article in journal
937
Aufsatz in Zeitschrift
937
Aufsatz im Buch
60
Book section
60
Graue Literatur
33
Non-commercial literature
33
Collection of articles of several authors
26
Sammelwerk
26
Hochschulschrift
23
Working Paper
23
Arbeitspapier
21
Thesis
14
Aufsatzsammlung
11
Conference paper
10
Konferenzbeitrag
10
Case study
8
Fallstudie
8
Bibliografie enthalten
3
Bibliography included
3
Fallstudiensammlung
3
Konferenzschrift
3
Nachschlagewerk
3
Reference book
3
Bibliografie
2
Conference proceedings
2
Amtliche Publikation
1
Amtsdruckschrift
1
Festschrift
1
Government document
1
Guidebook
1
Handbook
1
Handbuch
1
Lehrbuch
1
Nachruf
1
Ratgeber
1
Systematic review
1
Textbook
1
Übersichtsarbeit
1
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English
1,156
German
52
French
1
Italian
1
Dutch
1
Swedish
1
Author
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Wirtz, Jochen
10
Rahman, Zillur
8
Talib, Faisal
8
Qureshi, M. N.
7
Cheng, T. C. E.
6
Groth, Markus
6
Odekerken-Schröder, Gaby
6
Bowen, David E.
5
Brady, Michael K.
5
Dahlgaard-Park, Su Mi
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Paluch, Stefanie
5
Rust, Roland T.
5
Witell, Lars
5
Wu, Luorong
5
Barnes, Donald C.
4
Calabrese, Armando
4
Fan, Alei
4
Fisk, Raymond P.
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kunz, Werner H.
4
Licht, Georg
4
Mahr, Dominik
4
Mattila, Anna S.
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rosenbaum, Mark
4
Russell-Bennett, Rebekah
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Söderlund, Magnus
4
Wünderlich, Nancy V.
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Arshad, Arif Mohammad
3
Basu, Rana
3
Berry, Leonard L.
3
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Economic Council of Canada
1
Erasmus Research Institute of Management
1
Export Council of Norway
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Hochschule für Ökonomie Bruno Leuschner / Wissenschaftsbereich Volkswirtschaftsplanung
1
IGI Global
1
Irland / Central Statistics Office
1
Israel / Miśrad ha-penim
1
Israel / Miśrad ha-ḥuts
1
Israel Union of Local Authorities
1
Merkaz ha-shilṭon ha-meḳomi be-Yiśraʾel
1
Ministry of the Interior, Department for Local Government
1
National Bureau of Economic Research
1
National Industrial Conference Board
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
State of Israel, Ministry for Foreign Affairs, Department for International Cooperation
1
Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Verlag Dr. Kovač
1
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Published in...
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The journal of services marketing
57
The service industries journal
32
Journal of service management
31
International journal of hospitality management
28
Journal of retailing and consumer services
27
Journal of business research : JBR
26
Journal of service research
22
Service business
17
Journal of service research : JSR
16
International journal of production economics
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of contemporary hospitality management
12
International journal of quality & reliability management
11
International journal of services and operations management
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Services marketing quarterly
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of operational research : EJOR
10
International journal of services and operations management : IJSOM
10
International journal of quality and service sciences
9
International journal of services, economics and management
9
Benchmarking : an international journal ; BIJ
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Psychology & marketing
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
7
International journal of production research
7
International journal of services technology and management
7
Journal of hospitality marketing & management
7
Journal of operations management
7
European journal of marketing
6
International journal of business excellence
6
International journal of productivity and quality management : IJPQM
6
Journal of service theory and practice
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Production and operations management : an international journal of the Production and Operations Management Society
5
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Source
All
ECONIS (ZBW)
1,208
EconStor
2
OLC EcoSci
1
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1
Kapazitätsmanagement von Dienstleistungsunternehmungen : eine Analyse aus Anbieter- und Nachfragersicht
Schnittka, Matthias
-
1998
Persistent link: https://www.econbiz.de/10000993362
Saved in:
2
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
3
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
4
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
5
Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Mingotto, Erica
;
Montaguti, Federica
;
Tamma, Michele
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 493-510
Persistent link: https://www.econbiz.de/10012666402
Saved in:
6
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
7
The effects of organisational silence on work alienation in service enterprises
Cetinkaya, Ali Sukru
;
Karayel, Selcuk
- In:
International journal of economics and business research
18
(
2019
)
4
,
pp. 480-498
Persistent link: https://www.econbiz.de/10012156306
Saved in:
8
Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Schmitt, Achim
;
Raub, Steffen P.
;
Schmid, Simon
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 549-561
Persistent link: https://www.econbiz.de/10011988953
Saved in:
9
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
10
Key drivers for service innovation in the UAE's hotel sector
Beshr, Hasan Al
;
Hossan, Chowdhury Golam
- In:
International journal of entrepreneurship and …
22
(
2018
)
3
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011912213
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