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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Italien
63,344
Italy
41,202
Service quality
21,770
Dienstleistungsqualität
21,019
South Africa
18,225
Südafrika
17,254
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Consumer behaviour
8,456
Konsumentenverhalten
8,231
Luftverkehr
7,486
Deutschland
7,466
Relationship marketing
7,340
Beziehungsmarketing
7,280
Germany
6,350
Theorie
6,131
Air transport
6,080
Theory
5,988
Dienstleistung
5,427
USA
5,329
United States
5,047
Frankreich
4,643
Services
4,639
Großbritannien
4,580
Airline
4,474
Fluggesellschaft
4,423
United Kingdom
4,031
Schätzung
3,858
France
3,736
Estimation
3,651
EU-Staaten
3,599
EU countries
3,535
Qualitätsmanagement
2,994
Quality management
2,897
Wirtschaftsprüfung
2,613
Financial audit
2,606
Innovation
2,601
Bank
2,544
Spanien
2,499
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419
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806
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272
Italian
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7
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Afrikaans
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Danish
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Corsten, Hans
17
Bruhn, Manfred
13
Witell, Lars
13
Gustafsson, Anders
12
Kowalkowski, Christian
12
Edvardsson, Bo
11
Gallouj, Fai͏̈z
11
Gössinger, Ralf
10
Rahman, Zillur
10
Wirtz, Jochen
10
Kindström, Daniel
9
McColl-Kennedy, Janet R.
9
Talib, Faisal
9
Evangelista, Rinaldo
8
Geishecker, Ingo
8
Görg, Holger
8
Rubalcaba-Bermejo, Luis
8
Stauss, Bernd
8
Brady, Michael K.
7
Jaakkola, Elina
7
Pellegrini, Guido
7
Serafica, Ramonette B.
7
Cainelli, Giulio
6
Dahlgaard-Park, Su Mi
6
Huang, Ming-Hui
6
Kristensson, Per
6
Manasse, Paolo
6
Mazzanti, Massimiliano
6
Miles, Ian D.
6
O'Cass, Aron
6
Ostrom, Amy L.
6
Paluch, Stefanie
6
Pittiglio, Rosanna
6
Qureshi, M. N.
6
Reganati, Filippo
6
Savona, Maria
6
Szczygielski, Krzysztof
6
Winkler, Deborah
6
Brown, Stephen Walter
5
Carrubbo, Luca
5
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Deutsches Institut für Wirtschaftsforschung
5
OECD
5
Europäische Gemeinschaften / Kommission
4
Europäische Kommission / Statistisches Amt
4
Istituto Nazionale di Statistica
4
Südafrika / Central Statistical Service
4
Asian Development Bank
3
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
Edward Elgar Publishing
3
Springer Fachmedien Wiesbaden
3
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
3
World Bank
3
Center for Leading Innovation & Cooperation
2
Centre on Transnational Corporations
2
Deutsches Institut für Normung
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Europäische Kommission
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Internationales Dienstleistungssymposium <1985, Hannover>
2
Italien / Consiglio nazionale dell'economia e del lavoro
2
National Bureau of Economic Research
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
UNCTAD
2
Akademie für Staats- und Rechtswissenschaft der DDR / Lehrstuhl Zivilrecht und Zivilverfahrensrecht
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Applied Services Economic Center
1
Associazione Italiana di Scienze Regionali
1
Banca CARIGE
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
British Council
1
CRIBIS D & B Srl <Capannori>
1
Camera di Commercio, Industria, Artigianato ed Agricoltura <Varese>
1
Camera di commercio, industria, artigianato e agricoltura <Mailand>
1
Cassa di risparmio di Genova e Imperia
1
Central Office of Information
1
Centre de Documentation Sciences Humaines <Paris>
1
Centro Interdipartimentale di Studi Internazionali sull'Economia e lo Sviluppo <Rom>
1
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The service industries journal
64
The journal of services marketing
54
Journal of business research : JBR
51
Journal of service management
34
Journal of service research : JSR
33
Journal of retailing and consumer services
31
International journal of hospitality management
27
Service business
26
International journal of production economics
24
Journal of service research
24
Services marketing quarterly
24
Industrial marketing management : the international journal for industrial and high-tech firms
22
SpringerLink / Bücher
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
The journal of business & industrial marketing
16
International journal of contemporary hospitality management
15
International journal of quality and service sciences
15
International journal of services and operations management
15
International journal of services technology and management
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
International journal of quality & reliability management
12
International journal of services and operations management : IJSOM
12
Journal of service theory and practice : JSTP
11
Managing service quality : MSQ ; an international journal
11
Schriften zum Produktionsmanagement
11
Structural change and economic dynamics : SC+ED
11
European journal of operational research : EJOR
10
European review of service economics and management
10
International journal of production research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of the Academy of Marketing Science
9
International journal of productivity and quality management : IJPQM
8
The TQM journal : the international review of organizational improvement
8
Benchmarking : an international journal ; BIJ
7
Economics of innovation and new technology
7
European journal of marketing : EJM
7
International journal of business excellence
7
Psychology & marketing
7
Research policy : policy, management and economic studies of science, technology and innovation
7
Total quality management & business excellence
7
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Source
All
ECONIS (ZBW)
2,439
EconStor
35
USB Cologne (EcoSocSci)
32
OLC EcoSci
2
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1
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic
airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
2
Validating a consumer-based service brand equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
3
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic
airline
industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
4
Uncovering customer service experiences with Twitter : the case of
airline
industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
5
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
6
The role of satisfaction on customer reuse to
airline
services
: an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
7
Customer value of purchasable supplementary
services
: the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
What technology-enabled
services
do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
10
Services
and value compatibility with low-cost airlines : a case of Go-Air International
Fernández Reyes, Lucía
- In:
International journal of leisure and tourism marketing …
4
(
2014/15
)
2
,
pp. 94-105
Persistent link: https://www.econbiz.de/10011346389
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