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~subject:"E-commerce"
~subject:"Online-Marketing"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Online-Marketing
Service quality
Supplier relationship management
Relationship marketing
25,998
Beziehungsmarketing
25,323
Social Web
20,371
Social web
20,340
Digitalisierung
16,106
Customer satisfaction
15,309
Consumer behaviour
15,261
Konsumentenverhalten
15,066
Digitization
13,764
Kundenzufriedenheit
13,723
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7,666
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6,654
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5,375
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4,741
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4,472
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3,984
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3,977
Online-Handel
3,240
Online retailing
3,229
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3,205
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2,987
Theory
2,975
Viral marketing
2,895
Virales Marketing
2,895
Brand image
2,776
Markenimage
2,769
Marketingmanagement
2,729
Marketing management
2,698
Soziales Netzwerk
2,559
Lieferantenmanagement
2,557
Informationstechnik
2,445
Social network
2,404
Information technology
2,361
Internet
2,250
USA
2,216
Kundenmanagement
2,188
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Han, Heesup
37
Svensson, Göran
36
Bruhn, Manfred
35
Mattila, Anna S.
32
Usman, Osly
28
Hollebeek, Linda D.
26
Prentice, Catherine
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Wirtz, Bernd W.
26
Dwivedi, Yogesh Kumar
25
Homburg, Christian
25
Law, Chun Hung Roberts
23
Thaichon, Park
23
Balaji, M. S.
22
Gil Saura, Irene
22
Wong, IpKin Anthony
22
Bilgihan, Anil
21
McColl-Kennedy, Janet R.
21
Quach, Sara
21
Bauer, Hans H.
20
Kreutzer, Ralf T.
20
Loureiro, Sandra Maria Correia
20
Verhoef, Peter C.
20
Filieri, Raffaele
19
Grewal, Dhruv
19
Ozuem, Wilson
19
Rita, Paulo
19
Harrigan, Paul
18
Hennig-Thurau, Thorsten
18
Klaus, Philipp
18
Shahin, Arash
18
Edvardsson, Bo
17
Kumar, Vikas
17
Rahman, Zillur
17
Roy, Sanjit
17
Söderlund, Magnus
17
Gustafsson, Anders
16
Hammerschmidt, Maik
16
Hinson, Robert
16
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Springer Fachmedien Wiesbaden
53
IGI Global
30
World Bank Group
22
Nomos Verlagsgesellschaft
11
Haufe-Lexware GmbH & Co. KG
9
Books on Demand GmbH <Norderstedt>
8
Wiley-VCH
7
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
6
Information Resources Management Association
6
MITP Verlags-GmbH & Co. KG
6
World Bank
6
American Marketing Association
5
Campus Verlag
5
National Bureau of Economic Research
5
OECD
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Dr. Kovač
5
Organisation for Economic Co-operation and Development
4
Springer Gabler <Firma>
4
W. Kohlhammer GmbH
4
Edward Elgar Publishing
3
Erich-Schmidt-Verlag <Berlin>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Hochschule für Technik und Wirtschaft Berlin
3
Kassel University Press GmbH
3
Springer International Publishing
3
UNCTAD
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Verlag Franz Vahlen
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Vysšaja Škola Ėkonomiki
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Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
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Bundesverband Digitale Wirtschaft
2
Bundesvereinigung Logistik
2
Chartered Institute of Public Relations
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
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Journal of business research : JBR
510
Journal of retailing and consumer services
425
Industrial marketing management : the international journal for industrial and high-tech firms
327
International journal of hospitality management
296
The journal of services marketing
180
The service industries journal
175
The journal of business & industrial marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of hospitality marketing & management
138
International journal of contemporary hospitality management
136
Journal of travel and tourism marketing
133
International journal of internet marketing and advertising : IJIMA
130
Tourism management : research, policies, practice
128
SpringerLink / Bücher
123
Cogent business & management
117
Technological forecasting & social change : an international journal
116
Services marketing quarterly
112
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
111
Service business
96
Journal of strategic marketing
93
Asia Pacific journal of marketing and logistics
90
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
87
International journal of electronic marketing and retailing : IJEMR
83
Journal of the Academy of Marketing Science
83
Journal of internet commerce
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
81
Journal of air transport management
80
Springer eBook Collection
79
Journal of service research : JSR
78
The TQM journal : the international review of organizational improvement
78
International journal of business information systems : IJBIS
77
Journal of marketing
77
Marketing intelligence & planning
76
Business horizons
73
Electronic commerce research
72
International journal of electronic customer relationship management : IJECRM
71
International journal of advertising : the review of marketing communications
70
Journal of service management
70
Journal of marketing communications
68
Psychology & marketing
67
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Source
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ECONIS (ZBW)
19,936
Other ZBW resources
179
RePEc
22
USB Cologne (EcoSocSci)
20
EconStor
19
BASE
5
OLC EcoSci
2
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date (oldest first)
1
Digitalization in container shipping : do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?
Balci, Gökcay
- In:
Technological forecasting & social change : an …
172
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013174250
Saved in:
2
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
3
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
4
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
5
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
6
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
7
A social
CRM
analytic framework for improving customer retention, acquisition, and conversion
Lamrhari, Soumaya
;
El Ghazi, Hamid
;
Oubrich, Mourad
;
El …
- In:
Technological forecasting & social change : an …
174
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013209542
Saved in:
8
Motives, modes of participation, and loyalty intentions of Facebook tourism brand page consumers
Ben-Shaul, Michal
;
Reichel, Arie
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
4
,
pp. 453-471
Persistent link: https://www.econbiz.de/10011915445
Saved in:
9
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
10
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
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