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Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being

Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490

Persistent link: https://www.econbiz.de/10015055422

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

A Brazilian experience of customer retention and its key drivers in banking service rendering

Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286

Persistent link: https://www.econbiz.de/10011412348

Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10013256638

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks

Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27

Persistent link: https://www.econbiz.de/10009777265

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

Persistent link: https://www.econbiz.de/10012105676

Understanding customers' expectations for delivering satisfactory and competitive services experience

Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of electronic marketing and … 9 (2018) 3, pp. 254-268

Persistent link: https://www.econbiz.de/10011925508