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E-commerce
Beziehungsmarketing
25,076
Relationship marketing
25,048
Service quality
20,578
Dienstleistungsqualität
20,561
Dienstleistungssektor
12,278
Konsumentenverhalten
11,285
Consumer behaviour
11,277
Service industry
11,254
Customer satisfaction
9,148
Kundenzufriedenheit
9,108
Deutschland
6,291
Self-employed
6,006
Selbstständige
6,004
Germany
5,920
Theorie
4,866
Theory
4,810
USA
3,979
United States
3,870
Customer service
3,063
Kundenservice
3,019
Qualitätsmanagement
2,982
Quality management
2,899
Franchising
2,846
Markenführung
2,780
Brand management
2,778
Lieferantenmanagement
2,540
Supplier relationship management
2,538
Wirtschaftsprüfung
2,491
Financial audit
2,485
Innovation
2,405
Electronic Commerce
2,308
Social Web
2,196
Social web
2,195
Marketingmanagement
2,049
Markenimage
2,039
Brand image
2,035
Marketing management
2,012
Entrepreneurship
1,967
Unternehmensgründung
1,948
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Piller, Frank T.
12
Wirtz, Bernd W.
12
Bauer, Hans H.
9
Schumann, Jan Hendrik
9
Bliemel, Friedhelm
7
Leimstoll, Uwe
7
Stormer, Henrik
7
Chaffey, Dave
6
Fassott, Georg
6
Hammerschmidt, Maik
6
Theobald, Elke
6
Falk, Tomas
5
Hudetz, Kai
5
Kalia, Prateek
5
Khosrowpour, Mehdi
5
Mangiaracina, Riccardo
5
Meier, Andreas
5
Muther, Andreas
5
Neslin, Scott A.
5
Perrigot, Rozenn
5
Ratten, Vanessa
5
Ricard, Line
5
Smith, Alan D.
5
Straker, Karla
5
Thaichon, Park
5
Usman, Osly
5
Wrigley, Cara
5
Agatz, Niels
4
Alioski, Adrian
4
Anderson, Rolph E.
4
Barrutia, José M.
4
Benbasat, Izak
4
Bijmolt, Tammo H. A.
4
Bressolles, Grégory
4
Brun, Isabelle
4
Cenfetelli, Ronald T.
4
Civelek, Mustafa Emre
4
Duarte, Paulo
4
Hjort, Klas
4
Konuş, Umut
4
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IGI Global
5
Springer Fachmedien Wiesbaden
5
Bundesvereinigung Logistik
2
Kompetenzschwerpunkt E-Business
2
OECD
2
Alterssicherung für Soloselbstständige in Zeiten der Digitalisierung <Veranstaltung> <2017, Rehburg-Loccum>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Centre de Recherche en Économie et Management (CREM)
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
European Marketing Academy
1
Evangelische Akademie Loccum
1
Friedrich-Ebert-Stiftung
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Gute Gesellschaft - Soziale Demokratie 2017plus
1
HWWA-Informationszentrum <Hamburg>
1
Industrie-Kontakt-Seminar <33, 1999, Kaiserslautern>
1
Institut für Handelsforschung <Köln>
1
Institute of Electrical and Electronics Engineers
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
Stuttgarter Strategieforum <10, 2000, Stuttgart>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
The Wharton Financial Institutions Center
1
Universität St. Gallen
1
Verein für Staatspolitik e.V.
1
WIK-Consult GmbH <Honnef>
1
Wiley-VCH
1
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Journal of retailing and consumer services
60
International journal of electronic customer relationship management : IJECRM
43
Journal of business research : JBR
26
International journal of business information systems : IJBIS
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
Journal of internet commerce
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
The service industries journal
20
Electronic commerce research
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
International journal of internet marketing and advertising : IJIMA
17
Asia Pacific journal of marketing and logistics
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
Information systems and e-business management : ISeB
15
Journal of electronic commerce research : JECR
15
The journal of business & industrial marketing
15
Electronic markets : the international journal on networked business
13
International journal of electronic commerce : IJEC
13
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
13
Journal of retailing
13
Electronic Services
12
International journal of hospitality management
12
SpringerLink / Bücher
12
Electronic commerce research and applications
11
International journal of retail & distribution management
11
Journal of open innovation : technology, market, and complexity
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Cogent business & management
10
International journal of electronic business
10
International journal of production economics
10
Journal of operations management
10
Information systems research : ISR
9
International journal of networking and virtual organisations : IJNVO
9
International journal of retail and distribution management
9
Journal of management information systems : JMIS
9
Journal of marketing
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Service business
9
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Source
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ECONIS (ZBW)
2,226
Other ZBW resources
2
BASE
1
RePEc
1
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1
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
5
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
8
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
9
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
10
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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