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From manager's emotional intelligence to objective store performance : through store cohesiveness and sales-directed employee behavior

Wilderom, Celeste P. M.; Hur, YoungHee; Wiersma, Uco J.; … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 825-844

Persistent link: https://www.econbiz.de/10011448388

Multicriteria evaluation of the emotional intelligence of small retail E-commerce network firms

Li, Jianfeng; Feng, Linhui; Zhai, Jun - In: Inventi impact: retailing & consumer services (2019) 3, pp. 180-187

Persistent link: https://www.econbiz.de/10012287701

Dynamics of loyalty programs in Malaysian retailing : a strategic marketing perspective

Julian, Craig C.; Ahmed, Zafar U.; Che Aniza Che Wel; … - In: Journal of transnational management : the official … 21 (2016) 3, pp. 101-114

Persistent link: https://www.econbiz.de/10011564257

The role of friendship in relationship marketing, investigated in the retail service industries

Ahn, Jinwoo; Ock, Jungwon; Greene, Henry; Rho, Taeseok - In: Services marketing quarterly 35 (2014) 3, pp. 206-221

Persistent link: https://www.econbiz.de/10010401582

Relationship marketing in franchising and retailing

Thaichon, Park; Frazer, Lorelle; Weaven, Scott - In: Journal of strategic marketing 30 (2022) 2, pp. 113-114

Persistent link: https://www.econbiz.de/10013170049

Antecedents of store loyalty among Chinese customers

Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011863694

Supplier relationship marketing practices and small retailer performance in South Africa

Makhitha, KM - In: Cogent business & management 6 (2019), pp. 1-17

The purpose of the study on which this article is based, was to interrogate the relationship marketing practices of small retailers in South Africa. The researcher also explores the impact of relationship marketing practices on the performance of small retailers in South Africa (SA). Objectives...

Persistent link: https://www.econbiz.de/10012116755