Narrow search
Showing 1 - 10 of 4,369
Cover Image
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira; Ladeira, Wagner Junior; … - In: Marketing intelligence & planning 40 (2022) 1, pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Cover Image
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Cover Image
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
Cover Image
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.; Román, Sergio - In: Journal of business ethics : JOBE 119 (2014) 3, pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Cover Image
Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions
Lee, Hyun-Joo - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 214-231
Persistent link: https://www.econbiz.de/10011779137
Cover Image
How does salespeople's personal interaction affect customers' word-of-mouth in retailing?
Ma, Jiaqi; Kim, Changju - In: Journal of Asia Business Studies 16 (2023) 6, pp. 833-849
Persistent link: https://www.econbiz.de/10014335196
Cover Image
How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets
Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25
In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...
Persistent link: https://www.econbiz.de/10014505113
Cover Image
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Cover Image
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Cover Image
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136