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Diagnosing service quality in retailing : the case of Singapore
Durvasula, Srinivas; Lysonski, Steven - In: Journal for international business and entrepreneurship … 5 (2010) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10008688747
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The contingent effects of semantic price cues
Grewal, Dhruv; Roggeveen, Anne L.; Lindsey-Mullikin, Joan - In: Journal of retailing 90 (2014) 2, pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Effect of perceived attributes, perceived risk and perceived value on usage of online retailing services
Mwencha, Peter; Muathe, Stephen; Thuo, John Kuria - In: Journal of management research 6 (2014) 2, pp. 140-161
Persistent link: https://www.econbiz.de/10010430617
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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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Customer perception towards Patanjali megastore and Kirana store : a comparative study
Saxena, Noopur; Gupta, Shreya; Gautam, Aastha - In: International journal of public sector performance … 6 (2020) 5, pp. 622-631
Persistent link: https://www.econbiz.de/10012516833
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Big Data Initiatives in Retail Environments : Linking Service Process Perceptions to Shopping Outcomes
Aloysius, John; Hoehle, Hartmut; Goodarzi, Soheil; … - 2021
Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....
Persistent link: https://www.econbiz.de/10013251216
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Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet; Northey, Gavin; Duffy, Sarah; Hoang Thi … - In: Journal of retailing and consumer services 33 (2016), pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
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Big data initiatives in retail environments : linking service process perceptions to shopping outcomes
Aloysius, John A.; Hoehle, Hartmut; Goodarzi, Soheil; … - In: Big data analytics in operations and supply chain management, (pp. 25-51). 2018
Persistent link: https://www.econbiz.de/10011965326
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Wait time speeds up : effects of scent arousal on time perception in service marketing
Yu, Ziyue; Yang, Shuai; Liu, Yahui; Xie, Yujia - In: International journal of retail and distribution management 52 (2024) 3, pp. 327-340
Persistent link: https://www.econbiz.de/10014513275