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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

A Discriminant Analysis Of High End And Budget Stores In Apparel Retail In India Using Retail Service Quality Scale Model

Band, Gayathri; Timane, Rajesh; Wandhe, Dr. Priyanka; … - 2021

Service Quality is a blend of two words, Service and Quality where we discover accentuation on the accessibility of value services to definitive users. RSQS scale has been used for identifying the discriminant service quality factors differentiating the consumer perception of high end apparel...

Persistent link: https://www.econbiz.de/10014088717

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

The changing landscape of consumerism : advancing the SOR framework of stimuli that encourages impulsive online consumption

Keegan, Fiona; Ritch, Elaine L.; Siddiqui, Noreen - In: New perspectives on critical marketing and consumer society, (pp. 23-37). 2021

Persistent link: https://www.econbiz.de/10012497074

Drivers of consumer attitudes towards online shopping in the Indian market : analysis through an extended TAM model

Reyes-Mercado, Pável; Karthik, M.; Mishra, Ram Kumar; … - In: International journal of business innovation and research 13 (2017) 3, pp. 326-343

Persistent link: https://www.econbiz.de/10011840440

Retail brand equity : moderating role of retail price deals on retail brand association and retail brand equity relationship

Kumar, J. Ramesh; Saha, Raiswa; Manohar, Sridhar; … - In: International journal of business innovation and … 21 (2020) 2, pp. 217-237

Persistent link: https://www.econbiz.de/10012175544

Differentiation in online retailing from a consumer´s perspective : a repertory grid approach

Kellner, Julian (contributor) - In: European retail research 27 (2013) 1, pp. 43-57

Persistent link: https://www.econbiz.de/10010348465

Online fashion retailing and retail geography : the blogshop phenomenon in Singapore

Yeung, Godfrey; Ang, Kim Leng - In: Tijdschrift voor economische en sociale geografie : TESG 107 (2016) 1, pp. 81-99

Persistent link: https://www.econbiz.de/10011471342

Social networking atmosphere and online retailing

Park, Min Sook; Shin, Jong-kuk; Ju, Yong - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 89-107

Persistent link: https://www.econbiz.de/10010408226

Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence

Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450

Persistent link: https://www.econbiz.de/10010492051

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