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~subject:"Electronic Commerce"
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Electronic Commerce
Relationship marketing
25,629
Beziehungsmarketing
25,628
Dienstleistungsqualität
20,892
Service quality
20,892
Konsumentenverhalten
11,459
Consumer behaviour
11,454
Kundenzufriedenheit
9,170
Customer satisfaction
9,163
Scientific method
9,058
Wissenschaftliche Methode
9,058
Theorie
6,558
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6,536
Deutschland
3,894
Germany
3,715
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2,971
Quality management
2,826
Brand management
2,739
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2,739
USA
2,709
United States
2,653
Kundenmanagement
2,563
Wirtschaftsprüfung
2,529
Financial audit
2,525
Methode
2,479
Lieferantenmanagement
2,456
Supplier relationship management
2,456
Social Web
2,264
Social web
2,264
E-commerce
2,136
Marketingmanagement
2,083
Markenimage
2,052
Brand image
2,049
Marketing management
2,035
Krankenhaus
1,981
Hospital
1,965
Online-Marketing
1,760
Customer service
1,743
Kundenservice
1,741
Online-Handel
1,737
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834
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315
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1,681
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622
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4
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1,434
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1,434
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233
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20
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17
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14
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10
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10
Guidebook
9
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9
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9
Ratgeber
9
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8
Elektronischer Datenträger
6
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6
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6
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3
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3
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3
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3
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1,894
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415
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2
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1
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Piller, Frank T.
13
Bauer, Hans H.
12
Wirtz, Bernd W.
12
Muther, Andreas
10
Heinemann, Gerrit
9
Schumann, Jan Hendrik
9
Hammerschmidt, Maik
7
Leimstoll, Uwe
7
Stormer, Henrik
7
Chaffey, Dave
6
Falk, Tomas
6
Hudetz, Kai
6
Khosrowpour, Mehdi
6
Theobald, Elke
6
Eggert, Andreas
5
Fassott, Georg
5
Hermanns, Arnold
5
Kalia, Prateek
5
Law, Chun Hung Roberts
5
Lihotzky, Nikolai
5
Mangiaracina, Riccardo
5
Meier, Andreas
5
Ratten, Vanessa
5
Reichwald, Ralf
5
Ricard, Line
5
Smith, Alan D.
5
Straker, Karla
5
Thaichon, Park
5
Usman, Osly
5
Wrigley, Cara
5
Alioski, Adrian
4
Anderson, Rolph E.
4
Barrutia, José M.
4
Benbasat, Izak
4
Bressolles, Grégory
4
Brun, Isabelle
4
Cenfetelli, Ronald T.
4
Civelek, Mustafa Emre
4
Dahlstrand-Rudin, Amanda
4
Danaher, Brett
4
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Springer Fachmedien Wiesbaden
8
IGI Global
4
Bundesvereinigung Logistik
2
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
2
Kompetenzschwerpunkt E-Business
2
National Bureau of Economic Research
2
OECD
2
Verlag Dr. Kovač
2
Arthur D. Little International Inc. <Wiesbaden>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
Erich-Schmidt-Verlag
1
European Marketing Academy
1
Europäische Kommission / Generaldirektion Justiz und Verbraucher
1
Galileo Press
1
Gesellschaft für Datenschutz und Datensicherung
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Innovationsforum <2002, Augsburg>
1
Institut für Versicherungswirtschaft <Wien>
1
Institut für Wirtschaftsinformatik <Göttingen> / Professur für Anwendungssysteme und E-Business
1
Institute of Electrical and Electronics Engineers
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Ludwig-Maximilians-Universität München
1
NetLibrary, Inc
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
The Wharton Financial Institutions Center
1
Universität <Köln> / Lehrstuhl für Wirtschaftsinformatik insbesondere Informationsmanagement
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
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Published in...
All
Journal of retailing and consumer services
57
International journal of electronic customer relationship management : IJECRM
43
Journal of internet commerce
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of business research : JBR
26
International journal of business information systems : IJBIS
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
Electronic commerce research
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
SpringerLink / Bücher
20
The service industries journal
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
International journal of internet marketing and advertising : IJIMA
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
Asia Pacific journal of marketing and logistics
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
The journal of business & industrial marketing
15
Information systems and e-business management : ISeB
14
Journal of electronic commerce research : JECR
14
Journal of retailing
14
International journal of hospitality management
13
Electronic markets : the international journal on networked business
12
Electronic Services
11
Electronic commerce research and applications
11
International journal of electronic commerce : IJEC
11
International journal of networking and virtual organisations : IJNVO
11
International journal of retail & distribution management
11
Journal of open innovation : technology, market, and complexity
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Cogent business & management
10
Journal of management information systems : JMIS
10
International journal of production economics
9
International journal of quality and service sciences
9
International journal of retail and distribution management
9
Journal of marketing
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Service business
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
Gabler Edition Wissenschaft
8
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Source
All
ECONIS (ZBW)
2,221
USB Cologne (EcoSocSci)
78
USB Cologne (business full texts)
7
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1
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1
An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Dickinger, Astrid
;
Bauernfeind, Ulrike
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 156-168
Persistent link: https://www.econbiz.de/10003863493
Saved in:
2
Measuring the quality of e-service : scale development and initial validation
Swaid, Samar I.
;
Wigand, Rolf T.
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 13-28
Persistent link: https://www.econbiz.de/10003886450
Saved in:
3
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
Saved in:
4
Transferring attributes of e-commerce systems into business benefits : a relationship quality perspective
Sun, Heshan
- In:
Journal of electronic commerce research : JECR
11
(
2010
)
2
,
pp. 92-109
Persistent link: https://www.econbiz.de/10008653645
Saved in:
5
The influence of hotel website factors on e-loyalty in a B2C context
Kim, Woo Gon
;
Rachjaibun, Nitta
;
Han, Jin Soo
;
Lee, Gyehee
- In:
Tourism economics : the business and finance of tourism …
17
(
2011
)
5
,
pp. 1103-1127
Persistent link: https://www.econbiz.de/10009373090
Saved in:
6
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
7
Electronic CRM and perceptions of unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
Saved in:
8
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei
;
Aham-Anyanwu, Nnanyelugo
;
Tevrizci, Cemal
; …
- In:
Electronic commerce research
15
(
2015
)
4
,
pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
Saved in:
9
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
10
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
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