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The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

Measuring hotel guest satisfaction by using an online quality management system

Sharma, Keshav Prasad; Wirtz, Philip W.; Yu, Larry - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 445-463

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Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting

Kumari, Parveen; Kumar, Satinder; Itani, Maher N. - In: Journal for global business advancement : JGBA 14 (2021) 3, pp. 383-407

Persistent link: https://www.econbiz.de/10012614003

Consumer satisfaction on online services in Kosovo

Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53

Persistent link: https://www.econbiz.de/10012599067

Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success

Saadat, Niloofar; Shadnoush, Nosratoollah; Nameghi, … - In: International journal of services and operations … 42 (2022) 1, pp. 32-51

Persistent link: https://www.econbiz.de/10013257562

Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce

Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204

Persistent link: https://www.econbiz.de/10012509217

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

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The contest determinant of delight and disappointment : a case study of online banking

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1376-1389

Persistent link: https://www.econbiz.de/10010208024

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