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~subject:"Electronic Commerce"
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Kundenzufriedenheit mit fernge...
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Electronic Commerce
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Krankenhaus
13,293
Hospital
12,057
Service quality
7,982
Dienstleistungsqualität
7,811
Consumer behaviour
5,915
Relationship marketing
5,806
Beziehungsmarketing
5,776
Konsumentenverhalten
5,761
Unternehmensdienstleistung
3,709
Business services
3,633
Deutschland
3,525
Health care
3,104
Germany
3,096
Gesundheitsversorgung
3,080
Gesundheitswesen
2,322
Health care system
2,180
USA
2,079
United States
2,001
Theorie
1,611
Theory
1,590
Qualitätsmanagement
1,566
Quality management
1,469
Patients
1,409
Patienten
1,406
Dienstleistungssektor
1,352
Service industry
1,310
customer satisfaction
1,295
Arbeitszufriedenheit
1,217
Job satisfaction
1,211
Innovation
1,125
Satisfaction
1,122
Customer service
1,111
Kundenservice
1,054
Online-Handel
1,036
Online retailing
1,033
Urlaubsverhalten
892
Holiday behaviour
891
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Undetermined
430
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151
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Article
774
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137
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740
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847
German
65
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Anderson, Rolph E.
4
Betz, Jürgen
4
Magerhans, Alexander
4
Rohman, Fatchur
4
Sachan, Amit
4
Usman, Osly
4
Bang, Nguyen
3
Bauer, Hans H.
3
Falk, Tomas
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Krafft, Manfred
3
Law, Chun Hung Roberts
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Neuts, Bart
3
Pereira, Hélia Gonçalves
3
Prybutok, Victor R.
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Romão, João
3
Silva, Susana C.
3
Su, Jiafu
3
Swaminathan, Srinivasan
3
Zhang, Yu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Al-nassar, Bilal Ali Yaseen
2
Anshu, Kumari
2
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Europäische Kommission / European Innovation Council and SMEs Executive Agency / Unit I-02.2 - SMP / COSME Pillar
1
Europäischer Rechnungshof
1
Friedrich-Ebert-Stiftung
1
Herbert Utz Verlag
1
Humboldt-Universität zu Berlin / Institut für Wirtschaftsinformatik
1
Institut für Versicherungswirtschaft <Wien>
1
Julius-Maximilians-Universität Würzburg / Wirtschaftswissenschaftliche Fakultät
1
National Bureau of Economic Research
1
Oracle Corporation
1
Smart Services Summit <5., 2023, Zürich>
1
Springer Fachmedien Wiesbaden
1
Symposium Soft Computing <9, 2006, Ilmenau>
1
Technische Universität Ilmenau
1
Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
1
trafo Wissenschaftsverlag
1
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Published in...
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Journal of retailing and consumer services
47
International journal of electronic marketing and retailing : IJEMR
21
International journal of electronic customer relationship management : IJECRM
17
Journal of internet commerce
17
International journal of business information systems : IJBIS
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Information systems and e-business management : ISeB
9
International journal of hospitality management
9
Cogent business & management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research
7
Electronic commerce research and applications
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
The journal of business & industrial marketing
6
International journal of business and globalisation : IJBG
5
International journal of electronic business
5
International journal of internet marketing and advertising : IJIMA
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
International journal of services technology and management : IJSTM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
International journal of services and operations management : IJSOM
4
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Source
All
ECONIS (ZBW)
900
USB Cologne (EcoSocSci)
9
USB Cologne (business full texts)
2
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911
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1
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
2
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
3
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
4
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
5
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
6
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
7
Offline to online : The impacts of offline visit experience on online behaviors and service in an Internet
hospital
Ye, Qing
;
Wu, Hong
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014283311
Saved in:
8
A mixed-methods approach to identifying and exploring the causes of the electronic service gap between
hospital
website developers and users
Hung, Wei-Hsi
;
Tseng, Chih-Lang
;
Chang, Fang-Kai
;
Wu, …
- In:
Technology analysis & strategic management
35
(
2023
)
10
,
pp. 1296-1309
Persistent link: https://www.econbiz.de/10014338552
Saved in:
9
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
Saved in:
10
Technologie im Dienste der Menschen? : kritische Überlegungen zum Zeitalter von Industrie 4.0
Hartmann, Karl
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011747352
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