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STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali; Madan, Sushila - In: International journal of business information systems : … 20 (2015) 2, pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
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Toward a mandatory public e-services in Jordan
Alabdallat, Wesam Ibrahaim Mohammad - In: Cogent business & management 7 (2020) 1, pp. 1-18
With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can provide mandatory e-services to citizens. It...
Persistent link: https://www.econbiz.de/10012624703
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Local e-government and user satisfaction with city portals : the citizens’ service preference perspective
Wirtz, Bernd W.; Kurtz, Oliver Tuna - In: International review on public and non-profit marketing 13 (2016) 3, pp. 265-287
In the past decade, governments all over the world have incrementally employed E-Government websites to improve public administration efficiency by augmenting the effectiveness, quality, transparency and availability of information and services for their citizens. Despite the increased interest...
Persistent link: https://www.econbiz.de/10011746550
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Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
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The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Exploring E-CRM in Indian banking sector
Sharma, Ridhima; Shastri, Siddharth; Rathore, Jitendra Singh - In: International journal of public sector performance … 6 (2020) 5, pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh
Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...
Persistent link: https://www.econbiz.de/10012628370